Summary
Overview
Work History
Skills
Timeline
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Heather Pilkington

Maricopa,AZ

Summary

Dynamic and results-oriented professional with a proven track record at Goodwill, excelling in customer service and cash handling. Demonstrated ability to enhance customer satisfaction and streamline operations, showcasing exceptional problem-solving and teamwork skills. Achieved significant improvements in customer engagement and operational efficiency, leveraging strong multi-tasking and people skills.

Overview

2
2
years of professional experience

Work History

Sales Associate

Goodwill
02.2022 - 10.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Receptionist

Tattoo Shop
01.2023 - 06.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Cash handling
  • Cash register operation
  • Merchandise display

Timeline

Receptionist

Tattoo Shop
01.2023 - 06.2023

Sales Associate

Goodwill
02.2022 - 10.2023

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Heather Pilkington