Heather Pinnick
Greenville,SC
Summary
I am a dedicated professional with a proven track record in the customer service industry. Known for my strong interpersonal skills and ability to handle diverse customer needs and inquiries with efficiency and empathy. I excel in fast-paced environments, consistently achieving high levels of customer satisfaction through effective problem-solving and communication. I am passionate about delivering exceptional customer experiences and contributing to team success through collaboration and a proactive approach
Overview
12
12
years of professional experience
Work History
Server
Hall Of Fame Sports Bar
04.2018 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Grill Marks
01.2017 - 03.2018
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cocktail Server
Transit Drive Sports Bar
03.2014 - 12.2016
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Apartment Leasing Consultant
The Fairway Club Apartments
01.2013 - 02.2014
- Provided exceptional customer service to both current and prospective residents, resulting in high levels of satisfaction and retention.
- Enhanced tenant satisfaction with prompt responses to maintenance requests and effective communication.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Managed social media accounts showcasing community features, amenities, and events that attracted potential renters'' attention.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained detailed records of all leasing transactions, ensuring timely rent collection and accurate financial reporting.
- Negotiated lease terms and conditions, securing mutually beneficial agreements between property owners and tenants.
- Increased apartment occupancy rates by conducting engaging property tours and addressing prospective tenants'' concerns.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Implemented resident referral programs that encouraged word-of-mouth marketing and increased tenant satisfaction.
- Developed strong relationships with local businesses to promote the apartment community and attract potential residents.
- Coordinated move-in schedules to minimize disruption for existing residents while maximizing unit availability for new tenants.
- Organized and hosted community events, fostering a positive living environment for all residents.
- Assisted in the development of rental rate structures, keeping the property competitive within the local market.
- Trained new team members on company policies and best practices, supporting their professional growth within the industry.
Apartment Leasing Consultant
McCormick Baron/Evergreen Place Apartments
05.2010 - 11.2012
- Generated professional networks by engaging in professional, industry and government organizations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Completed annual rent calculations using housing database software.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Planned special events such as lotteries, dedications and project tours.
Education
GED -
Wooster High School
515 Oldman Rd, Wooster, OH 4469106.1995
Skills
- Strong Work Ethic
- Exceptional customer service
- Effective negotiation
- Sales expertise
- Building rapport
- File Management
- Organizational capabilities
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Clear Communication
- Time Management
- Strategic Planning
- Computer Skills
- Positive Attitude
- Adaptability and Flexibility
- Attention to Detail
- Multitasking
- Self Motivation
- Reliability
- Professionalism
- Team Collaboration
- Interpersonal Skills
- Patience and Concentration
- Industry Awareness
- Problem-solving abilities
- Decision-Making
- Order Taking
Timeline
Server
Hall Of Fame Sports Bar
04.2018 - 12.2021
Server
Grill Marks
01.2017 - 03.2018
Cocktail Server
Transit Drive Sports Bar
03.2014 - 12.2016
Apartment Leasing Consultant
The Fairway Club Apartments
01.2013 - 02.2014
Apartment Leasing Consultant
McCormick Baron/Evergreen Place Apartments
05.2010 - 11.2012
GED -
Wooster High School
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