Heather Pitre
Saint Johns
Summary
Office Manager with noted experience in administrative management. Methodical and detail-oriented team player with expertise in group leadership.
Overview
3
3
years of professional experience
Work History
Office Manager
Anderson Longevity Clinic
03.2024 - Current
- Established team priorities, maintained schedules and payroll and monitored performance for 15 employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Daily interaction with 50+ clients utilizing numerous communication platforms to maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led and actively contributed to the achievement of daily sales targets, driving revenue ranging from $5,000 to $15,000 per day.
- Coordinated patient scheduling, including handling new patient appointments and cancellations, to drive business growth.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Real Estate Agent
Emerald Group powered by LPT
07.2023 - 02.2024
- Managed schedules, set appointments, hosted open houses, followed up with clients and created connections.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Liaised between buyers and sellers to provide positive experiences for both parties.
Supervisor
MSHDA MIHAF/HWMUW
08.2022 - 06.2023
- Acted as a supervisor to a team of 6-8 case managers for the Michigan Homeowners assistance program.
- Provided technical and on job-support for all agents
- Responsible for hiring, training, and logging hours, pay, time-off.
- Carried out duties of a Customer Service agent for customers needing additional support.
8th Grade Teacher
Grand Rapids Christian Middle School
08.2021 - 06.2022
- Planned and taught 640 minutes of algebra and science curriculum per week.
- Coordinated with school administration and other teaching staff to plan and manage events.
- Planned and executed remedial plans for struggling students and regularly communicated with parents.
Education
Bachelor of Arts - Elementary Education
Calvin University
Grand Rapids, MI05-2021
Skills
- Team supervision
- Policy and procedure modification
- Staff hiring
- Clear oral/written communication
- Bookkeeping
- Event coordination
- Customer service
- Payroll processing
- Employee training
- Human resources
Timeline
Office Manager
Anderson Longevity Clinic
03.2024 - Current
Real Estate Agent
Emerald Group powered by LPT
07.2023 - 02.2024
Supervisor
MSHDA MIHAF/HWMUW
08.2022 - 06.2023
8th Grade Teacher
Grand Rapids Christian Middle School
08.2021 - 06.2022
Bachelor of Arts - Elementary Education
Calvin University
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