Summary
Work History
Education
Skills
Timeline
Generic

Heather Plumlee

Tulsa,OK

Summary

Dynamic host with a proven track record at Smoke Woodfire Grill, excelling in guest relations and reservation coordination. Expertly managed seating arrangements and supported servers, enhancing the dining experience. Recognized for maintaining a welcoming atmosphere and efficiently prioritizing tasks to ensure smooth operations during peak hours.

Work History

Host

Smoke Woodfire Grill
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided patrons with estimated waiting times during peak service hours.
  • Completed daily side work and opening and closing duties without fail.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.

Education

Broken Arrow High School
Broken Arrow, OK
05.2005

Skills

  • Telephone reception
  • Guest relations
  • Front of house organization
  • Server support
  • Task prioritization
  • Seating arrangements
  • Reservation coordination
  • POS software
  • Reservations

Timeline

Host

Smoke Woodfire Grill

Broken Arrow High School
Heather Plumlee