Heather Polacchi

• Managed high volume, full-cycle recruiting, pre-employment, and onboarding processes for CA & NC offices. Roles including, compliance, account management, recruitment, account coordinators, recruitment coordinators, and HR roles.
• Evaluated and analyzed behavioral and cognitive assessments of candidates and internal employees. • Tracked, updated, and reported weekly metrics and analytics for sourcing, interviewing, and hiring. • Reported tracked analytics to our executive team for the Sate of the Union meeting.
• Partnered with University Career Centers & Athletic Programs and attended student engagement events & career fairs.
• Attended & led personal & professional development presentations within the Leadership-in-Training Program.
• Helped set up and implement 2 new ATS systems, Greenhouse and iCIMS.

• Supported TA Team with sourcing, scheduling interviews, coordinating events, and new-hire onboarding, and well a conduct pre-employment reference checks.

• Open and close studio
• Ensure that all members are greeted and checked in for class
• Maintain and grow memberships monthly
• Conduct inventory and relay what supplies are needed to owners
• Maintain retail space and sales
• Handle all account issues
• Demo outdoor classes during covid.

• Open and close store
• Track daily sales, P&Ls, and staff hours
• Continue to educate staff on product knowledge, industry knowledge, and new products coming in as well as customer service and meal plans
• Set up meal plan appointments
• Host weight loss challenges, keeping customers engaged, an selling supplement stacks to increase sales and ensure the best results
• Set up and attend outside marketing events
• Maintain a full and stocked store up to company standards
• Manage bank accounts and finances coming and going
• Set up corporate and store challenges helping customers change their lives
• Hire and train sales associates, ensuring they are up to date on new product launches
• Strategically plan sales to increase foot traffic and sales in the store.

• Hire and train sales associates for RTW department
• Weekly follow up with sales associates on sales goals, credit goals, and magic goals
• Weekly management meetings on Sales goals and Magic of your department
• Book, set up, and host fashion shows to show the latest trends in your department and increase sales and customer engagement.

• Meet and exceed monthly sales goals
• Hire and train staff as well as keep them excited
• Keep productivity high as well as ever expanding knowledge of sales associates
• Create and produce our own leads
• Book events to help growth
• Follow up with cancels, to see why they are cancelling and see how we can help them stay and improve
• Keep track of inventory and expenses.

• Opening and closing restaurant to standard
• Creating a great dining experience for guests
• Train new servers and cashiers to the buffalo way as well as update on changing menu
• Help back of house (Kitchen) when they are in need
• Ensure all orders are correct, delivered prompt, and hot
• Providing exact change and that bills are correct to their entirety
• Helping other servers when they may have questions or are overwhelmed
• Maintaining restaurant cleanliness even at its peak times
• Bar Backing when bartenders may be busy.

• Providing excellent customer service while assuring drinks are made correctly and efficiently
• Training new staff to drink specifications
• Floorsets
• Opening and closing cash drawers and handling cash deposits
• Understanding the needs for the current promotion and time of year and ordering food and beverage
• Educating staff on current promotions and featured drinks
• Making sure that we are to code and standard at all times (date dots legible, expiration prep correctly dated, FIFO).

• Create new hire packets and help with orientation
• Maintain employee files (update CPR, CNA Cert, TB test, ect)
• Educate staff monthly on infection control, blood borne illnesses and other inservices
• Assist with tours of the Facility and answer questions families may have.

• Coordinated admissions documentation with responsible parties
• Reviewed hospital referrals for prospective tenants
• Generated proper invoices for tenants
• Maintain medical records and assure that charts are current on the station and excess files are in appropriate files within the office
• Ensured that residents were checked in and checked out by responsible parties.