Heather Poland
Aliquippa,United States
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior Sales Manager
Doubletree By Hilton Hotel
Coraopolis , PA
2018.02 - Current
- Created and presented proposals to potential clients.
- Developed promotional materials for special events or packages offered by the hotel.
- Responded to customer inquiries in a timely manner.
- Maintained up-to-date records of all contacts made with customers.
- Negotiated contracts with corporate clients.
- Submitted weekly and monthly sales reports and attended sales and management meetings to support business objectives.
- Participate in weekly revenue call with Ownership and Hilton.
- Conducted market research to stay current with industry trends and competitive pricing practices.
Revenue Manager
Embassy Suites Hotel Pittsburgh Airport
Coraopolis , PA
2016.05 - 2018.04
- Monitored market conditions and competitor activities to inform pricing decisions.
- Conducted weekly revenue call with Ownership and VP of Revenue.
- Assisted with creating budget by providing accurate monthly/yearly forecasts to ownership and management.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Managed guest room rates daily in the Hilton systems.
Sales Office Coordinator
Embassy Suites Hotel Pittsburgh Airport
Coraopolis , PA
1991.03 - 2016.04
- Answered incoming calls from customers and responded to inquiries promptly.
- Managed calendars of sales personnel by scheduling meetings, conferences and other events.
- Maintained inventory levels of office supplies and equipment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Compiled weekly sales reports for management review.
- Assisted sales team in preparing presentations and reports.
- Copied, sorted and filed records of office activities and business transactions.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Booked and managed off site wedding guest room blocks.
Education
Associates Degree -
Community College of Allegheny County
Pittsburgh, PA1994-05
High School Diploma -
West Allegheny Senior High School
Imperial, PA1991-06
Certification
- Strong Knowledge of Hilton Systems
- Delphi Administrator
Skills
- Sales processes
- Relationship building
- Business growth and retention
- Time management
- Systems and software programs
- Sales Reporting
- Fast Learner
- Team Player
Timeline
Senior Sales Manager
Doubletree By Hilton Hotel
2018.02 - Current
Revenue Manager
Embassy Suites Hotel Pittsburgh Airport
2016.05 - 2018.04
Sales Office Coordinator
Embassy Suites Hotel Pittsburgh Airport
1991.03 - 2016.04
Associates Degree -
Community College of Allegheny County
High School Diploma -
West Allegheny Senior High School
- Strong Knowledge of Hilton Systems
- Delphi Administrator
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