Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Pollard

Broken Arrow

Summary

Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.

Overview

17
17
years of professional experience

Work History

Scheduling Coordinator

InCare Services, LLC
06.2021 - 01.2025
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
  • Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
  • Reduced staff overtime with effective shift planning and coordination.
  • Coordinated daily schedules for 30+ staff members, ensuring optimal coverage and productivity.
  • Managed complex scheduling software, leading to reduction in double bookings and scheduling conflicts.

Assistant Teacher

Tulsa Public Schools
11.2018 - 09.2021
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Provided one-on-one and group-based learning support focused on student progress.

Lead Teacher

Council Oaks Learning Campus
01.2008 - 09.2018
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Created and developed lesson plans to meet students' academic needs.
  • Developed and implemented classroom routines to address varying student needs.
  • Shifted between formal and informal methods of teaching to keep students engaged.

Education

No Degree -

Tulsa Community College
Tulsa, OK

High School Diploma -

Glendale High School
Springfield, Mo
05-2006

Skills

  • Problem-solving
  • Strong work ethic
  • Data entry
  • Verbal and written communication
  • Teamwork and collaboration
  • Time management skills
  • Attention to detail
  • Schedule management
  • Scheduling proficiency
  • Deadline oriented
  • Scheduling
  • Office management
  • Customer service and support
  • Documentation skills

Timeline

Scheduling Coordinator

InCare Services, LLC
06.2021 - 01.2025

Assistant Teacher

Tulsa Public Schools
11.2018 - 09.2021

Lead Teacher

Council Oaks Learning Campus
01.2008 - 09.2018

No Degree -

Tulsa Community College

High School Diploma -

Glendale High School

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