Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Heather Polowy

Tonawanda,United States

Summary

Organized worker with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Maitre D'

Lloyd
Williamsville, NY
06.2023 - Current
  • Monitored guest satisfaction levels through direct interaction during meal times.
  • Performed daily checks of dining room supplies, equipment, and furniture to maintain cleanliness standards.
  • Handled cash transactions accurately while adhering to company policies and procedures.
  • Coordinated with kitchen staff to ensure food was served in a timely fashion.
  • Assisted with training new maitre d' staff members on proper protocols and procedures.
  • Collaborated with other restaurant personnel to ensure smooth operations of the restaurant's events, functions, and parties.
  • Managed reservations and waitlist in a timely manner, ensuring all customers were seated promptly.
  • Greeted and welcomed guests to the restaurant, providing excellent customer service.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

To-Go Specialist

Olive Garden
Orchard Park, NY
11.2020 - 04.2023
  • Assisted other team members in completing tasks when needed.
  • Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
  • Stored prepared foods correctly in designated areas following established sanitation guidelines.
  • Performed opening duties including setting up workstations with required supplies and equipment.
  • Restocked condiment stations with appropriate amounts of ketchup, mustard, mayonnaise.
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Maintained cleanliness of the restaurant by wiping tables, sweeping floors, cleaning windows, counters and other surfaces as needed.
  • Communicated effectively with co-workers regarding new specials or changes in menu items.

Education

Bachelor of Science - Elementary Education

Buffalo State University
Buffalo, NY
05-2024

Skills

  • Customer service
  • Guest satisfaction
  • Positive and professional
  • Detail-oriented
  • Cleaning and sanitation
  • Patience and empathy
  • High volume dining
  • Team collaboration
  • Communication skills
  • POS operation

Languages

Spanish
Limited

Certification

  • I am a certified Elementary Teacher School teacher for grades 1-6

Timeline

Maitre D'

Lloyd
06.2023 - Current

To-Go Specialist

Olive Garden
11.2020 - 04.2023

Bachelor of Science - Elementary Education

Buffalo State University