Heather Poore
Avoca,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, with proficiency in working with Google Suite Software; Microsoft Office Applications. Possessing 10+ years' experience performing exceptional customer service, handling cash with 7+ years of bookkeeping skills.
Overview
23
23
years of professional experience
Work History
JUDICIAL SPECIALIST 3
DISTRICT 4 CLERK OF THE COURT
01.2022 - Current
- Customer Service, data entry, dissemination and maintenance of confidential information
- Ensured timely processing of legal documents by meticulously reviewing, filing, and distributing paperwork to appropriate parties.
- Facilitated seamless communication between judges, attorneys, and litigants by acting as liaison and promptly addressing inquiries.
- Generated reports of financial records by specific codes as set forth by the Clerk of Court and State of Iowa.
PARAPROFESSIONAL EDUCATOR
AHSTW COMMUNITY SCHOOL DISTRICT
08.2018 - 12.2021
- Supported special needs students through one-on-one assistance, enabling them to reach their full potential in an inclusive environment.
- Assisted teachers in managing classroom behavior by enforcing rules and implementing positive reinforcement strategies.
- Was first line contact for hardware/software issues with Google Chromebooks for staff and students. Maintained inventory, invoices and performed on-site repairs.
- Earned substitute teacher certificate in 2021
ASSOCIATE BUYER
VARIETY DISTRIBUTORS, INC.
06.2017 - 08.2018
- Managed six assorted departments within 14 months
- Compare prices of same or similar merchandise with competitors and enter price changes
- Enhanced supplier relationships by negotiating contracts and securing advantageous pricing.
- Assisted customers with all issues regarding specific areas of departments
- Introduced and prepared ad items, buyer's specials, monthly specials, with special pricing and samples
- Wrote up and proofread specific areas of department catalogs and corrected and/or updated as necessary
- Approved purchase orders and invoices for payment, check on all discrepancies and make adjustments as necessary
ASSISTANT BUYER
VARIETY DISTRIBUTORS, INC
09.2016 - 06.2017
- Assisted appropriate buyer with ordering and maintaining merchandise inventory, and cataloging new product for specific departments
- Responsible for written description, pricing, and placement in catalog of all new items
- Provided excellent customer service and communicate effectively with stores, vendors and fellow departments via email, telephone and in-person.
RURAL CARRIER ASSISTANT
UNITED STATES POSTAL SERVICE
07.2016 - 10.2016
- Sorted processed mail to accurately, safely, and efficiently deliver parcels to individual addresses, businesses, and community block units when filling in for assigned route.
DETENTION SUPERVISOR
POTTAWATTAMIE COUNTY SHERIFF'S OFFICE - JAIL DIVISION
10.2013 - 01.2016
- Managed daily operations to include: coordinating schedules and job posts, evaluating, developing and assisting staff by meeting and exceeding training goals, recommending commendations and counseling staff when discipline was necessary
- Promoted good relations through interpersonal communications with citizens, law enforcement, attorneys, inmates and other departments within the facility
- Processed financial transactions via cash handling, processing charges, reviewing and researching account transactions which also included dispensing of funds
- Facilitated routine and emergency inmate movement within and outside the facility
- Reviewed all paperwork including information contained within inmate files, written reports, faxes, arrest reports, criminal histories and warrant checks
- Ensured maintenance of and enforced safety and security guidelines by following the policies and procedures.
DETENTION OFFICER
POTTAWATTAMIE COUNTY JAIL
08.2001 - 10.2013
- Laterally promoted to several positions including: Jail Training Officer, Booking/Classification Officer, and Union Steward
- Provided training and mentoring to newly hired and fellow officers
- Processed inmates into and out of the facility via arrest documentation, hands-on movement, want/warrant checks, criminal history, classification, court documents, and bond paperwork
- Maintained confidentiality by understanding the information that was subject to public release
- Collaborated with management and union representatives formulating and maintaining good relations while evaluating and developing contract language
- Received a Commendation of Excellence Award from Sheriff Jeffrey Danker in 2013 for participation in the life saving efforts of an inmate.
Education
BACHELOR'S DEGREE - Human Resource Management
BELLEVUE UNIVERSITY
Bellevue05.2020
ASSOCIATE OF ARTS DEGREE - Criminal Justice
IOWA WESTERN COMMUNITY COLLEGE
Council Bluffs05.2016
Skills
- Problem-solving abilities
- Organizational Skills
- Excellent Communication
- Multitasking Abilities
- Document filing
- Administrative Support
- Case Management
Timeline
JUDICIAL SPECIALIST 3
DISTRICT 4 CLERK OF THE COURT
01.2022 - Current
PARAPROFESSIONAL EDUCATOR
AHSTW COMMUNITY SCHOOL DISTRICT
08.2018 - 12.2021
ASSOCIATE BUYER
VARIETY DISTRIBUTORS, INC.
06.2017 - 08.2018
ASSISTANT BUYER
VARIETY DISTRIBUTORS, INC
09.2016 - 06.2017
RURAL CARRIER ASSISTANT
UNITED STATES POSTAL SERVICE
07.2016 - 10.2016
DETENTION SUPERVISOR
POTTAWATTAMIE COUNTY SHERIFF'S OFFICE - JAIL DIVISION
10.2013 - 01.2016
DETENTION OFFICER
POTTAWATTAMIE COUNTY JAIL
08.2001 - 10.2013
BACHELOR'S DEGREE - Human Resource Management
BELLEVUE UNIVERSITY
ASSOCIATE OF ARTS DEGREE - Criminal Justice
IOWA WESTERN COMMUNITY COLLEGE
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