HEATHER POPE
Pompano Beach,FL
Summary
Detail-oriented insurance support professional with experience reviewing policy documents against insurance binders, identifying discrepancies, and correcting data to ensure accuracy and compliance. Highly organized with strong attention to detail, effective communication skills, and a collaborative, team-oriented approach. Motivated to bring proven knowledge and experience to support continuous operational improvement while further developing professional skills within a growing organization.
Overview
34
34
years of professional experience
Work History
Ops Support Associate — Policy Issuance
Bass Underwriters
Plantation, FL
02.2023 - 01.2026
- Comparing policy information with insurance binders
- Finding errors in the details of policies
- Making corrections to data as needed
- Collaborating with team members
English Teacher
UCEDA School (of Language)
04.2022 - 01.2023
- TESOL lessons online
- Creates and implements English lessons
Private TESOL Lessons Instructor
Self Employed
Pompano Beach, FL
09.2021 - 04.2022
- Created and implemented differentiated lessons which addressed individual learning styles and needs.
Receptionist
KGE Services
Pompano Beach, FL
03.2021 - 02.2022
- Answering phone calls
- Taking messages and texting information to appropriate associates
- Keeping track of leads on Google sheets
TEACHER
Okeechobee County School District
Okeechobee, FL
01.1992 - 03.2020
- Developed curriculum tailored to individual learning styles.
- Assessed student progress through exams, assignments and data.
- Fostered positive relationships with students, parents, and staff.
- Participated in staff and team meetings to discuss various issues.
- Encouraged student engagement using positive reinforcement.
- Communicated with parents about student progress to enhance student success.
Education
Bachelor of Science - Elementary Education
University of South Florida
Tampa, FL12-1991
Associate of Arts - Business Administration
St. Petersburg Junior College
Clearwater, FL07-1987
Some College (No Degree) - Elementary Education
FAU Boca Raton
Boca Raton, FLSome College (No Degree) - Primary Education
St. Leo College
St. Leo, FLSkills
- Excellent customer service skills
- Excellent communication skills
- Flexible and adaptive
- Proofreading/editing data
- Active participation with team members
- Daily tasks/goals met
Timeline
Ops Support Associate — Policy Issuance
Bass Underwriters
02.2023 - 01.2026
English Teacher
UCEDA School (of Language)
04.2022 - 01.2023
Private TESOL Lessons Instructor
Self Employed
09.2021 - 04.2022
Receptionist
KGE Services
03.2021 - 02.2022
TEACHER
Okeechobee County School District
01.1992 - 03.2020
Bachelor of Science - Elementary Education
University of South Florida
Associate of Arts - Business Administration
St. Petersburg Junior College
Some College (No Degree) - Elementary Education
FAU Boca Raton
Some College (No Degree) - Primary Education
St. Leo College