Heather Poplasky
Hartford,CT
Summary
Hard-working and reliable food-service and operations professional experienced in high-volume customer-service environments. Skilled in meal preperation,inventory management, equipment operation, and customer meal support.
Overview
18
18
years of professional experience
Work History
office manager
Heating ,Cooling, And Refrigeration
05.2022 - 12.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
crew member
Dunkin Donuts
02.2024 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Monitored inventory levels, restocking supplies as needed to meet customer demand.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
crew member
mcdonalds
12.2021 - 04.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Cashier
dandy donuts
05.2007 - 05.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
Education
GED -
Eastconn
Hampton, CT 05.2007 - 06.2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Supply restocking
- Point of sale operation
- Effective customer upselling
- Reliability
- Multitasking
- Team leadership
- Problem-solving
- Cool under pressure
- Excellent communication
Languages
English
Full Professional
Timeline
crew member
Dunkin Donuts
02.2024 - 06.2024
office manager
Heating ,Cooling, And Refrigeration
05.2022 - 12.2024
crew member
mcdonalds
12.2021 - 04.2022
Cashier
dandy donuts
05.2007 - 05.2009
GED -
Eastconn
05.2007 - 06.2007