Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Porter

Shafter,CA

Summary

Energetic caregiver with history of promoting positivity and program engagement. Work effectively within teams to develop creative ideas and solution to complex issues. Focused on delivering every user maximum safety and enjoyment in recreational activities. Relationship-builder offering excellent communication, organizational and program management abilities. Well-organized, accustomed to demanding work. Competent Home health aid bringing advanced Communication and Medical Knowledge expertise to take on a dynamic Health care position. Trained in helping people of all skill levels enjoy Interactive activities and boost health. Safety-driven and vigilant with knowledge of CPR and First Aid.

Reliable Retail Sales professional offering top-notch sales expertise, customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Motivated Sales Representative with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for Communication and Closing Techniques skills. Skilled retail sales professional with 3 years of experience in retail environments. Gifted at processing transactions, handling cash, using registers and arranging merchandise. Skillfully maintain high level of customer satisfaction by handling customer requests, needs and problems effectively. Driven retail professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems. Seek to bring abilities to new position with room for career growth.

Overview

2
2
years of professional experience

Work History

Meat Clerk

WinCo Foods
Bakersfield, CA
08.2021 - Current
  • Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
  • Restocked products based on available inventories and customer demands.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Priced [Number] orders daily by correctly wrapping, weighing and labeling cuts.
  • Completed daily [Type] equipment inspections to maintain safety and efficiency.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Endorsed products by making recommendations and promoting specials.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

Restaurant Team Member

Wienerschnitzel
Bakersfield, CA
02.2022 - Current
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Greeted customers at drive-thru and took food orders.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
  • Greeted guests pleasantly and answered menu questions.
  • Recorded orders by answering customer questions and entering requests in system.
  • Used cash registers and calculators to prepare bills, accept payments and make change.
  • Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
  • Used proper techniques to prepare food and ingredients.
  • Supported sales efforts by suggestively upselling food items and increasing check averages.

House Manager

Pathway Homes
Bakersfield, CA
12.2020 - 06.2021
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Assisted residents with daily hygiene and living tasks, including bathing and medications.
  • Maintained positive living environment for both residents and visitors.
  • Optimized processes and supervised 7 employees, including overseeing administration and scheduling protocols.
  • Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance on daily basis and conveyed constructive feedback to improve skills.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Used healthcare expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Identified and diminished performance gaps by coaching and supervising 7 subordinates.

Sales Associate

WALMART
Bakersfield, CA
06.2014 - 05.2015
  • Assisted call-in customers with questions and orders
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Tracked stock using company inventory management software
  • Maintained organized, presentable merchandise to drive continuous sales
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Prepared merchandise for sales floor by pricing or tagging
  • Educated customers on promotions to enhance sales
  • Covered up to 3 departments on regular basis

Education

HIGH SCHOOL DIPLOMA -

BAKERSFIELD ADULT SCHOOL
Bakersfield, CA
2008

HIGH SCHOOL DIPLOMA -

SHAFTER HIGH SCHOOL
Shafter, CA
2004

Skills

  • RETAIL SALES SKILLS
  • Retail transactions processing
  • POS systems
  • Cash register operation
  • Stocking and replenishing

MARKETING SKILLS

  • Brand building
  • Employee training
  • Campaign management

HEALTHCARE SKILLS

  • Patient care
  • Medication Administration
  • Medical chart documentation
  • Recording vital signs

Timeline

Restaurant Team Member

Wienerschnitzel
02.2022 - Current

Meat Clerk

WinCo Foods
08.2021 - Current

House Manager

Pathway Homes
12.2020 - 06.2021

Sales Associate

WALMART
06.2014 - 05.2015

HIGH SCHOOL DIPLOMA -

BAKERSFIELD ADULT SCHOOL

HIGH SCHOOL DIPLOMA -

SHAFTER HIGH SCHOOL

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Heather Porter