Heather Porter
Alma,KS
Summary
Dynamic and dedicated professional with a strong background as a City Pool Manager at the City of Alma, excelling in safety enforcement and emergency response. Skilled in First Aid and CPR, I effectively resolved customer concerns, enhancing guest satisfaction while maintaining meticulous records to support management decisions. Passionate about delivering exceptional service and care.
Overview
14
14
years of professional experience
Work History
City Pool Manager
City of Alma
Alma, Kansas
05.2025 - Current
- Supervised lifeguard schedules at municipal pool facility.
- Enforced safety rules for swimmers and guests.
- Inspected pool equipment and reported maintenance issues.
- Trained staff on emergency procedures and patron care.
- Coordinated opening and closing procedures for city pool.
- Addressed public inquiries and concerns regarding recreation programs, ensuring satisfaction and clarity.
- Maintained comprehensive records of staffing, incidents, and facility operations to support management decisions.
- Provided emergency medical care during incidents.
- Resolved customer complaints efficiently while upholding professionalism, contributing to positive guest experiences.
Massage Therapist
SEEMT
Alma, Kansas
03.2024 - Current
- Delivered therapeutic massage sessions for SEEMT clients using customized treatment plans.
- Documented client history, preferences, and session notes in SEEMT records.
- Maintained clean, organized treatment rooms following SEEMT hygiene and safety standards.
- Recommended stretching routines and self-care guidance aligned with SEEMT wellness services.
- Executed therapeutic bodywork techniques to alleviate client discomfort. to meet clients' needs.
- Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
Union Laborer
Laborers Local 1290 Union
St. Marys, KS
05.2012 - Current
- Completed daily task hazards analysis before each shift
- Maintained certifications through ongoing training, ensuring compliance and readiness for all available tasks.
- Collaborated with various trades to meet project objectives and achieve daily operational goals.
- Worked on cooling towers, hospital projects, government projects, heavy highway, powerhouse, asbestos/mold removal, and on permit with the Boilermakers Local 83
- Executed general labor duties on union construction and maintenance job sites, supporting project continuity and safety.
- Operated hand tools and basic equipment safely during daily tasks.
Education
Associate of Science - Massage Therapy
Wellspring School of Allied Health
Lawrence, KS11-2021
Child Care Certificate -
Kaw Area Technical School
Topeka, KS05-2005
Some College (No Degree) - Business Administration
Washburn Institute of Technology
Topeka, KSSkills
- Master of Massage Therapy Associate of Occupational Science Degree
- Basic Life Support (CPR & AED) Program
- First Aid & CPR Trained
- Trained in Stress Management
- OSHA 10 & 30
- Aerial Lift Training with Fall Protection
- Rough Terrain Forklift Safety
- Asbestos Removal Certified
- Crane Signal Person
- Fire Protection Certified
- Quickbooks 1 & 2
- Powersave
- All Certifications can be obtained through my Union Hall or Provided upon request
Timeline
City Pool Manager
City of Alma
05.2025 - Current
Massage Therapist
SEEMT
03.2024 - Current
Union Laborer
Laborers Local 1290 Union
05.2012 - Current
Associate of Science - Massage Therapy
Wellspring School of Allied Health
Child Care Certificate -
Kaw Area Technical School
Some College (No Degree) - Business Administration
Washburn Institute of Technology