Heather Potter
Christiansburg,VA
Summary
Professional with strong background in managing customer-facing operations, ensuring exceptional guest experiences, and maintaining high standards of service. Proven ability to lead teams effectively, adapt to changing needs, and drive operational efficiency. Expertise in staff training, schedule management, and conflict resolution, while fostering collaborative work environment. Reliable, results-driven, and skilled in multitasking and problem-solving.
Overview
22
22
years of professional experience
Work History
Food Supervisor Senior
Sodexo
03.2021 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Adhered to safe work practices, food safety regulations, and corporate guidelines including proper allergen labeling and maintaining proper HACCP standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Supported the weekly inventory counts and ordering par list to ensure proper food costs.
Office Assistant
Centerplate
07.2015 - 03.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
- Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Special Education Paraprofessional
Montgomery County Public Schools
08.2002 - 06.2015
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Supported teacher in development of individual learning strategies.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
Education
Associate of Science - Medical Assisting
National Business College
Salem, VA05-1998
Skills
- Workplace safety
- Food safety compliance
- Teamwork and collaboration
- Attention to detail
- Reliability
- Multitasking
- Adaptability and flexibility
- Food preparation
- Self motivation
- Professionalism
Timeline
Food Supervisor Senior
Sodexo
03.2021 - Current
Office Assistant
Centerplate
07.2015 - 03.2020
Special Education Paraprofessional
Montgomery County Public Schools
08.2002 - 06.2015
Associate of Science - Medical Assisting
National Business College
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