Summary
Overview
Work History
Education
Skills
Timeline
Volunteer

Heather Potts

Newalla,OK

Summary

Dynamic and customer-focused professional with a strong background in hospitality, notably at Hob Nobber Bar and Grill. Proven ability to enhance guest experiences through creative problem-solving and efficient organization. Skilled in upselling and maintaining high standards of service, fostering repeat business and customer loyalty.

Overview

35
35
years of professional experience

Work History

Volunteer

OKC Zoo
07.2025 - Current

Volunteer

Tinker Air Force Base
06.2025 - 06.2025

Volunteer

Paseo Arts District
05.2025 - 05.2025

Server/bartender

Mimi's Cafe Restaurant
11.2007 - 11.2009
  • Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Supported team members during peak hours to ensure efficient service delivery.
  • Learned menu items and daily specials to effectively communicate recommendations to customers.
  • Collaborated with kitchen staff to relay orders accurately for timely food preparation.
  • Adapted quickly to changing environments while managing multiple tables efficiently.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.
  • Prepared and served beverages in accordance with standard recipes and customer preferences.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety regulations.
  • Participated in training sessions to develop knowledge of safety protocols and food handling procedures.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server/Managing Bartender

Hob Nobber Bar and Grill
02.1995 - 01.1999
  • Provided exceptional customer service by addressing guest inquiries and resolving complaints promptly.
  • Assisted in training new servers on established protocols and service standards.
  • Upsold menu items based on customer preferences, enhancing overall dining experience.
  • Monitored table settings and replenished supplies as needed to ensure guest satisfaction.
  • Adhered to health and safety regulations while maintaining a welcoming atmosphere for patrons.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Streamlined order-taking process to minimize wait times for diners.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Managed cash register operations, processing payments accurately and efficiently.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Prepare food.
  • Interview perspective employees.

Server/Bartender

Edna's
01.1997 - 12.1997
  • Handled cash transactions efficiently, ensuring accuracy in billing processes.
  • Adapted quickly to changing priorities during peak service hours, demonstrating flexibility.
  • Supported inventory management by monitoring stock levels and assisting with reordering supplies.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Mixed and served beverages following standard recipes and customer preferences
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Server/Bartender

Woodstock Bar and Grill
02.1993 - 11.1995
  • Collaborated with kitchen staff to deliver timely and accurate orders.
  • Assisted in training new servers on menu knowledge and service protocols.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Mixed and served beverages following standard recipes and customer preferences
  • Implemented creative cocktail specials, enhancing menu offerings and attracting diverse clientele
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Server

Doc's Burgers
09.1990 - 02.1993
  • Delivered exceptional customer service by anticipating guest needs and providing personalized recommendations.
  • Trained and mentored new staff on restaurant protocols, enhancing team performance and service quality.
  • Managed multi-tasking in high-pressure environments, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to streamline communication, improving order accuracy and reducing wait times.
  • Developed strong relationships with repeat customers, fostering loyalty and encouraging positive dining experiences.
  • Resolved guest complaints efficiently, maintaining a positive dining atmosphere and upholding restaurant reputation.
  • Participated in team meetings to provide feedback on operational efficiencies, contributing to continuous improvement initiatives.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Managed inventory of dining supplies to prevent shortages during service.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

College Prep

Clermonte High School
Clermont, FL
09-1990

Skills

  • Optimistic outlook
  • Cross-functional teamwork
  • Efficient organization
  • Creative problem-solving
  • Experienced in managing multiple tasks
  • Strong focus on accuracy

Timeline

Volunteer

OKC Zoo
07.2025 - Current

Volunteer

Tinker Air Force Base
06.2025 - 06.2025

Volunteer

Paseo Arts District
05.2025 - 05.2025

Server/bartender

Mimi's Cafe Restaurant
11.2007 - 11.2009

Server/Bartender

Edna's
01.1997 - 12.1997

Server/Managing Bartender

Hob Nobber Bar and Grill
02.1995 - 01.1999

Server/Bartender

Woodstock Bar and Grill
02.1993 - 11.1995

Server

Doc's Burgers
09.1990 - 02.1993

College Prep

Clermonte High School

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Heather Potts