Heather Powell
Ruffin
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
20
20
years of professional experience
Work History
Supervisor
Glen Raven
12.2021 - 10.2025
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Conducted regular staff evaluations, providing constructive feedback to enhance team performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Held regular meetings assigning jobs to employees.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Demonstrated commitment to the organization''s core values, leading by example.
- Upheld safety protocols to minimize workplace accidents and maintain compliance with industry standard.
- Maintained employees timesheets, vacations, and absences.
- Supervised daily production activities, ensuring adherence to safety and quality standards.
- Resolved issues quickly to maintain productivity goals.
- Managed team of 32 production associates, overseeing productive production processes and meeting all deadlines.
- Implemented safety protocols and conducted regular audits, achieving a reduction in workplace accidents and incidents.
Lead Lab Technician
Glen Raven
12.2021 - 10.2025
- Supervised daily lab operations, ensuring adherence to safety protocols and quality standards.
- Conducted troubleshooting of laboratory equipment, minimizing downtime and operational disruptions.
- Evaluated new technologies and methodologies for potential integration into lab operations.
- Maintained accurate records of experiments, results, and compliance with regulatory requirements.
- Maintained a safe and organized laboratory environment by implementing strict safety protocols and inventory management systems.
- Ensured compliance with regulatory standards through diligent record-keeping, accurate reporting, and adherence to established protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Tracked collected samples by initialing, dating, and noting times of collection.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Analyzed results using analytical software and created reports.
Plant Technician
Procter & Gamble Co
03.2006 - 12.2021
- Conducted routine laboratory tests to ensure product quality and compliance with safety standards.
- Operated and maintained laboratory equipment, ensuring optimal performance and reliability.
- Documented experimental results meticulously to support regulatory submissions and audits.
- Trained junior technicians on laboratory protocols, promoting knowledge sharing and skill development.
- Streamlined workflow processes, reducing turnaround time for sample analysis significantly.
- Led initiatives to improve lab safety practices, fostering a culture of continuous improvement among staff.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Optimized standard operating procedures based on regulatory guidelines.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Utilized advanced software tools for data management and analysis purposes. Ex: SAP, RTCIS
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Participated in lab meetings and project presentations.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Analyzed results using analytical software and created reports.
- Performed Change overs of ULF machines and Customization machines
- Filled out necessary paperwork for each lot
- Performed preshift meetings
- ERT for 8 years
- Performed preventative maintenance, CILs
- Used forklift to unload empty pallets from trucks and load onto ULF machines
- Reviewed all lab results and paperwork to either release to the trade or block for further investigation.
- checked all packing material for misprint, malformed containers, misprints, ect.
Education
High School Diploma -
Reidsville High School
Reidsville, NCNo Degree - Accounting
Guilford College
Greensboro, NCSkills
- Goal oriented
- Staff management, Employee motivation
- Attention to detail, Decision making
- Complex Problem-solving
- Staff discipline
- Performance management
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities, Organizational skills, Time management abilities
- Time management, Adaptability and flexibility
- Excellent communication
- Processes and procedures
- Operations management
Timeline
Supervisor
Glen Raven
12.2021 - 10.2025
Lead Lab Technician
Glen Raven
12.2021 - 10.2025
Plant Technician
Procter & Gamble Co
03.2006 - 12.2021
High School Diploma -
Reidsville High School
No Degree - Accounting
Guilford College