Heather Powell
Colorado Springs,CO
Summary
Clean-cut, customer service- driven professional seeking a transition from photography and healthcare into the flight attendant position in order to fulfill a life long dream! Dedicated to ensuring passenger safety, providing an exceptional in-flight experience to your clients and representing your company with honor!
Overview
21
21
years of professional experience
Work History
Professional Photographer
Freelance
Denver, CO
01.2021 - Current
- 5 years
- Published in over 20 Magazines &Time Square Fashion/runway/headshots/portraits/maternity/newborn/family/couples/senior/special events/graduation/reunion/engagement/weddings/birthdays/holidays/landscape and publication. Coordinate set design (lighting/backdrop/props), staff, shoots, and events. Corresponded with clients, models, designers, MAU, and other photographers, depending on what was needed to make the customers' photographic experience unique, established dates, venues, expectations, professional edits of images, product delivery, and satisfaction. Worked with many editing programs, primarily using Light Room/ Photoshop.
Staff Manager
Home Care Provider
09.2021 - 01.2025
- James Auburg (719)651-2055 (Recently Deceased) General housekeeping, dishes, laundry, assisting with bathing, meal preparation/budgeting, cooking, frequent errands to the grocery store, bank, cleaners, outings, doctor appointments, and pet care for their dog. My responsibilities include Interviewing/hiring the care team, training the care team, implementing safety strategies, routine staff monitoring, staff meetings, scheduling, payroll, bookkeeping, and accounting.
- Supervised daily operations to ensure quality care and compliance with regulations.
- Developed training programs for staff to enhance service delivery and improve client satisfaction.
Home Care Provider
01.2016 - 01.2020
- Mira Robertson (480)843-1503 General housekeeping, dishes, laundry, assisting with bathing, meal preparation/budgeting, bookkeeping, accounting, cooking, frequent errands to the grocery store, bank, outings, doctor appointments, scheduling.
Phlebotomist
Sonora Quest/ Banner Health
Phoenix, AZ
02.2010 - 10.2016
- Assisted in specimen collection and lab processing for drug testing. Supported new hires in understanding medical standard sanitation practices. Maintained compliance with OSHA safety requirements and CDC guidelines for contamination control.
- Managed high-volume customer service operations, handling up to 160 calls per hour from patients and healthcare professionals.
- Assisted internal and external customers, patients, lawyers and social security representatives by answering calls and emails. Supported healthcare providers in retrieving patient records efficiently. Collaborated with internal staff and doctors to facilitate access to necessary information.
Sonora Quest/ Banner Health
02.2010 - 10.2016
- 4.Phlebotomist Level 1 - customer service, specimen collection/ lab processing, drug testing, float rotation, medical standard sanitation met Osha safety requirements for contaminates and center for disease control requirements.
- 5.Filing Clerk- Filing patient medical records, scanning hard copy data into electronic patient charts, Data Entry skills utilizing Excel database spreadsheets, verified accuracy in patient charts
- 6.Reception Desk - Greeted patients, answered phones, assigned phlebotomist, checked order accuracy
Arizona Regional Medical Center
03.2009 - 11.2009
- Phlebotomist Level 1- Customer service, specimen collection/ lab processing, data entry, drug testing, medical standard sanitation, energy response training for ER, critical response for ICU, met Osha safety requirements for contaminates and center for disease control requirements. Mainly worked in the emergency room , ICU unit and processing lab.
Asst. Living Care Provider
Gunthery Mainstream
11.2004 - 02.2005
- Melissa Cordell (480)786-4808 deceased Teaching clients with disabilities, basic life skills needed to live as independently as possible, while assisting them with activities that are otherwise difficult for them.
Education
Certificate of Technical Studies - Phlebotomy
CSI School of Phlebotomy
Phoenix, AZ10-2008
Certificate of Technical Studies - Health Care Management
Habitation Class
Phoenix, AZ12-2004
Certificate of Technical Studies - Developmental Disabilities
Division of Developmental Disabilities Artical 9 Course
Phoenix, AZ12-2004
GED -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ01-2001
Skills
Clean-cut, service driven professional with many years of emergency response and conflict de-escalation training Exceptional customer service, first-aid training, disability training, calm de-escalation training, ability to pass fingerprint/background, drug-free, learns quickly, extremely empathetic, strong communication skills, management/training background, uses active listening techniques, highly adaptable, ability to lift over 50 pounds, flexible, able to sit for long periods, good eyesight, good hearing, always follows safety protocol, works great in team environments, willing to work flexible/ non-traditional schedules, and committed to upholding company standards while exceeding customer expectations! TSA Pre-check approved Current United States Passport exp 3-2-2036 Dreaming of becoming a flight attendant my entire life!!!
Timeline
Staff Manager
Home Care Provider
09.2021 - 01.2025
Professional Photographer
Freelance
01.2021 - Current
Home Care Provider
01.2016 - 01.2020
Phlebotomist
Sonora Quest/ Banner Health
02.2010 - 10.2016
Sonora Quest/ Banner Health
02.2010 - 10.2016
Arizona Regional Medical Center
03.2009 - 11.2009
Asst. Living Care Provider
Gunthery Mainstream
11.2004 - 02.2005
Certificate of Technical Studies - Phlebotomy
CSI School of Phlebotomy
Certificate of Technical Studies - Health Care Management
Habitation Class
Certificate of Technical Studies - Developmental Disabilities
Division of Developmental Disabilities Artical 9 Course
GED -
Maricopa Community Colleges, Mesa Community College