Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Price

Carrollton,GA

Summary

Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Body Wrap Technician

European Body Wrap & Spa
Villa Rica, GA
04.2020 - 06.2021
  • Completed scheduled appointments on time to drive quality service.
  • Set up patient rooms and sterilized equipment.
  • Designed customized facial and body treatments meeting individual client needs.
  • Remained current on new products and procedures offered at the spa.
  • Maintained records of client treatments and progress.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Built positive client relationships and guided clients through treatments.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Managed inventory of supplies needed for all spa services.
  • Instructed clients on how to maintain a healthy lifestyle through diet and exercise habits.
  • Applied body wraps, performed ear candles and administered B-12 shots.

Cashier/Retail Sales Associate

Cracker Barrell
Bremen, GA
06.2015 - 11.2015
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped with purchases and signed customers up for rewards program.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Issued receipts, refunds, credits or change due to customers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Discounted purchases by scanning and redeeming coupons.

Leasing Consultant

Wildwood at Villa Rica
Villa Rica, GA
05.2013 - 06.2014
  • Maintained accurate records of correspondence with and from tenants.
  • Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
  • Prepared detailed budgets and financial reports for properties.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Recommended clarifications and changes in program policies to director of property management.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Checked rental eligibility by following company's verification process.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Tracked leads using CRM software and followed up with interested parties.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Detailed application requirements and answered questions from prospective tenants.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Managed and oversaw operations, maintenance and administration of properties.
  • Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
  • Conducted informative and personalized tours, resulting in new leases.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Maintained accurate records of prospective renters, applications and leases.

Cashier/Deli Clerk

Flying J Travel Center
Temple, GA
12.2010 - 05.2012
  • Collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Worked closely with front-end staff to assist customers.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Performed other duties as assigned by management.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customer inquiries regarding store policies and procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Discounted purchases by scanning and redeeming coupons.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained work area and kept cash drawer organized.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Processed customer payments quickly and returned exact change and receipts.
  • Checked personal identifications during alcohol and tobacco sales.

Education

Certification - Phlebotomy

CMG Training Institute
Newnan, GA
12-2023

GED -

Villa Rica High School
Villa Rica, GA
05-2007

Skills

  • Client Needs Assessment
  • Hydrating Body Wrap Procedures
  • Detox Body Wraps
  • Consultative Sales Strategies
  • Spa Treatment Services Expert
  • Product Promotions
  • Customer Consultation

Certification

  • NHA Certified Phlebotomy Technician - Certification #G3Z7K8W3

Timeline

Body Wrap Technician

European Body Wrap & Spa
04.2020 - 06.2021

Cashier/Retail Sales Associate

Cracker Barrell
06.2015 - 11.2015

Leasing Consultant

Wildwood at Villa Rica
05.2013 - 06.2014

Cashier/Deli Clerk

Flying J Travel Center
12.2010 - 05.2012

Certification - Phlebotomy

CMG Training Institute

GED -

Villa Rica High School

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