- Music
- Singing with Adirondack Voices in Community Choir
- Creative Writing
- Teaching and Sharing Yoga
- Committed to improving personal fitness through regular participation in my community's health and wellness opportunities
- Regularly practice mindfulness and meditation for overall wellness
- Passionate about balancing physical health with mental and emotional wellness
- Running
Heather Prindle
Queensbury
Summary
History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth.
Overview
29
29
years of professional experience
Work History
Life Enrichment Director
The Landing at Queensbury
07.2023 - Current
- Provided one-on-one programs and activities for residents.
- Planned trips, excursions, guest speakers, entertainment, and various opportunities to enrich the overall experience of residents- reducing isolation.
- Structured monthly activity calendars based on feedback received from residents, staff, and families.
- Developed strong rapport with residents, families, and staff members by being an active listener and empathetic communicator.
- Attended and supported dementia-focused trainings to better understand and support residents experiencing cognitive decline.
- Partnered across departments to run smooth, professional events and activities.
- Monitored budget and expenditures, keeping facility within budget.
- Strengthened relationships with local community organizations for increased volunteer support and resource sharing.
- Coordinated holiday decorating and parties for facility, garnering help of residents and volunteer staff.
- Utilized creative problem-solving skills to address any challenges or obstacles faced within the role.
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Fostered an atmosphere that encouraged open dialogue among staff members, residents and their families to address any concerns or suggestions they might have related to the department.
- Collaborated closely with residents, using effective communication to better understand favorite activities.
Senior Wellness Coordinator
Family YMCA Of The Glens Falls Area
03.2017 - 07.2023
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Collected and tracked information about participation and outcomes of individual programs.
- Organized schedules for wellness coaches, personal trainers, and group fitness programs.
- Developed wellness programs targeted on specific groups and areas of wellness.
- Oriented staff and members to new exercise equipment and conducted tests to verify correct, safe and efficient operations.
- Educated staff on new fitness industry developments and provided effective health and fitness solutions to members.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Coordinated marketing efforts to promote fitness and wellness programs and classes.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Helped clients set and achieve health and wellness goals.
- Personal trainer and group exercise instructor.
- CPR, AED, First Aid instructor for staff at the Y.
- Certified Peer Advocate for people in recovery.
- Certified Lifeguard
- Organize and complete payroll every pay period for over 40 staff.
Medical Assistant
Glens Falls Hospital
11.2000 - 01.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients.
- Scheduled appointments and registered patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens; phlebotomy, drug and alcohol testing.
- Assisted physicians with minor surgeries and procedures including preparing exam room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other ancillary testing; hearing, vision, pulmonary, fit testing to all masks, drug and alcohol collections, and blood draws as ordered by an employer or company.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- CPR, AED, First Aid, Breath Alcohol instructor to medical staff and outside companies.
- Traveled to companies and employers to provide onsite testing and collections.
- On-call for after hours drug and alcohol collections/testing to address post-accident and reasonable suspicion cases.
Phlebotomist
Saratoga Hospital
01.2008 - 01.2011
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart and exam rooms with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Assisted in training and onboarding new phlebotomists.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Provided guidance and support to laboratory personnel.
- Performed laboratory tests to assist physicians in diagnosis.
- Participated in quality assurance and competency assessment initiatives.
- Data entry knowledge in ordering tests and lab orders.
- Traveled to nursing homes and outside facilities for collections.
Schedule Coordinator
ReadyJet
01.2005 - 01.2010
- Set schedules for airline cleaning staff by planning and designating shifts and hours.
- Flagged potential issues by monitoring timelines.
- Updated management and clients on progress of schedules.
- Maintained accurate records.
- Completed payroll for airline cleaning staff.
- Decreased production downtime by accurately scheduling maintenance crews.
- Troubleshot production problems, machinery malfunctions and staff shortages.
- Accomplished leadership through team building exercises and mentoring.
Senior Airman
United States Air Force
09.1996 - 09.2000
- Ordered and tracked plane part needs and notified customers of status or potential delays.
- Monitored inbound and outbound freight operations to establish timely delivery of plane parts.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements and reported them to supervision.
- Negotiated plane part rates with third-party vendors to acquire cost-effective contracts.
- Developed strategies to optimize utilization of available resources with other military bases.
- Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Studied data to identify trends and patterns in transportation activity.
- Identified opportunities for inventory reductions.
Education
Bachelor of Science - Nursing
SUNY Adirondack
Queensbury, NYAssociate of Arts - Creative Writing
SUNY Adirondack
Queensbury, NY05.2014
Mission Capable Operations
United States Air Force
San Antonio, TX02.1997
High School Diploma -
Whitehall Jr Sr High School
Whitehall, NY06.1996
Skills
- Program Enrollments
- Vendor Coordination
- Critical Thinking
- Reading Comprehension
- Customer Interaction
- Operational Efficiency
- Patient Intakes
- Preventive Maintenance
- Clerical Support
- Wellness Program Development
- Fitness Program Planning
- Wellness Strategies
- Group Classes
- Effective collaboration and interaction
- Activity planning
- Teamwork
- Relationship building
Interests
Timeline
Life Enrichment Director
The Landing at Queensbury
07.2023 - Current
Senior Wellness Coordinator
Family YMCA Of The Glens Falls Area
03.2017 - 07.2023
Phlebotomist
Saratoga Hospital
01.2008 - 01.2011
Schedule Coordinator
ReadyJet
01.2005 - 01.2010
Medical Assistant
Glens Falls Hospital
11.2000 - 01.2019
Senior Airman
United States Air Force
09.1996 - 09.2000
Bachelor of Science - Nursing
SUNY Adirondack
Associate of Arts - Creative Writing
SUNY Adirondack
Mission Capable Operations
United States Air Force
High School Diploma -
Whitehall Jr Sr High School
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