Heather Pruss
Independence,KY
Summary
Methodical Quality Assurance Food Safety Technician bringing 5 years of experience in maintaining and enhancing quality assurance for Raw and finished ready to eat materials. Well-versed in efficiently uncovering and correcting issues. Desire to apply knowledge and abilities to dynamic, growth-oriented position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Control Technician
Newly Weds Food
01.2021 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Enhanced product quality by conducting comprehensive inspections and identifying defects in a timely manner.
- Maintained accurate records of all quality control activities, ensuring easy retrieval for audits or management inquiries.
- Proposed corrective actions to address recurring quality issues.
- Trained new team members on proper quality control techniques, fostering a culture of excellence within the department.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Reduced customer complaints by proactively addressing potential issues before products left the facility.
- Assisted management in maintaining ISO certification through diligent documentation and adherence to established protocols.
- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
- Tracked and analyzed product quality data to identify trends and insights.
- Conducted regular internal audits to assess compliance with company policies and regulatory requirements, driving continuous improvement efforts.
- Developed and implemented quality control processes to meet product standards.
- Reported problems and concerns to management.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed routine maintenance and calibration on testing equipment.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Performed tests and inspections to conform to established standards.
- Conducted investigations into questionable test results.
- Assessed products or services to evaluate conformance with quality standards.
Quality Assurance Food Safety Technician
Innotrac
03.2017 - 06.2020
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Conducted regular audits of sanitation practices in production areas to maintain a clean and safe working environment free from potential sources of contamination.
- Provided support during recall events with timely investigation, analysis, and reporting ensuring proper resolution and minimizing potential impact on the company.
- Evaluated supplier performance through regular audits, strengthening relationships while upholding high-quality expectations for raw materials received.
- Enhanced product quality by conducting routine inspections and implementing corrective actions.
- Increased efficiency in the laboratory by streamlining testing procedures, reducing turnaround time for results.
- Conducted training sessions on food safety standards and best practices, raising awareness among production staff members.
- Streamlined sample management procedures by developing an efficient tracking system, reducing errors in documentation and improving overall turnaround time for results.
- Collaborated with cross-functional teams to address product issues, improving overall customer satisfaction.
- Evaluated new testing methodologies and equipment options, making recommendations based on cost-effectiveness and efficiency improvements to current quality assurance processes.
- Monitored industry trends in food safety regulations, making necessary adjustments to internal processes as needed to maintain compliance.
- Improved communication between departments by participating in regular meetings and sharing relevant findings from quality assurance activities.
- Performed equipment calibrations and maintenance tasks according to schedule, minimizing downtime and ensuring optimal performance during testing procedures.
- Supported continuous improvement initiatives by identifying areas for process optimization, leading to increased productivity and cost savings.
- Documented and escalated deviations to supervisors and recommended resolutions.
- Developed and delivered training on quality assurance procedures and production operations.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Evaluated recipe proposals to assess plans and identify ingredient issues.
Customer Service Representative
Citibank
09.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Simon Kenton High School
Independence, KY05.2013
Skills
- Product Inspection
- Visual Inspection
- Equipment Calibration
- Inspections and reviews
- Safety Compliance
- Product Inspections
- Finished Goods Inspection
- Safety Procedures
- Materials inspections
- Testing Documentation
- Critical Thinking
- Corrective Actions
- Raw Materials Receiving
- Corrective Action Implementation
- Environmental Sampling and Testing
- Quality SOPs Development
- Laboratory Testing
- Environmental Monitoring
- Food Microbiology
- Sanitation Procedures
- Quality Control Analysis
- Food Production
- Food safety understanding
- Ingredient mixing
- USDA compliance
Certification
- QTC - Quality Technician Certification
Timeline
Quality Control Technician
Newly Weds Food
01.2021 - Current
Customer Service Representative
Citibank
09.2017 - 12.2018
Quality Assurance Food Safety Technician
Innotrac
03.2017 - 06.2020
High School Diploma -
Simon Kenton High School
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