Summary
Overview
Work History
Education
Skills
Accomplishments
Training
Awards
Timeline
Generic

HEATHER PSCHIRER

OLATHE

Summary

Expert Lead QA Engineer with skills in Load and Performance, process improvement, and automation of scripts. Successfully implemented strategic corrective actions to enhance production stability. Primary focus on efficiency, error reduction, and risk control within the production environment. Meticulously reviews P1/P2 production tickets to identify and prioritize system performance issues. Driven Quality Engineer with deep understanding of process change documentation and root cause analysis. Extensive training in Performance Center and testing protocols for consistently delivering best-in-class work.

Overview

25
25
years of professional experience

Work History

Lead QA Engineer

LUMEN
02.2015 - 04.2024
  • More than 8 years of managing and maintaining OpenText Performance Center Professional
  • Administrator for Performance Center, performed tool upgrades maintained several servers.
  • Worked on migrating Performance Center to the cloud.
  • Developed scripts in Performance Center using a variety of protocols TruClient, Web (HTTP/HTML), Tuxedo, RTE, and Web Services for simulating heavy user loads during peak usage in production
  • Scripted API Rest in Performance Center and in Parasoft SOA
  • Prepared detailed reports on test results, including recommendations for improvements and presented findings from performance analyses to stakeholders and decision-makers
  • Conducted load, stress, and endurance tests on 50% applications while investigating root causes of performance degradation during peak usage periods
  • Implemented 25% of load tested applications in the GitHub pipeline
  • Reviewed P1/P2 production tickets, identifying and prioritizing those related to system performance issues
  • Developed a strategic plan of action for each identified performance-related ticket, ensuring timely resolution and minimal impact on operations
  • Implemented performance enhancements and optimization techniques that resulted in a 25% reduction in recurring issues
  • Collaborated with cross-functional teams to streamline the ticketing process, enhancing the efficiency of issue identification and resolution
  • Contributed to root cause analysis to determine core reason for failures and errors.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

QA Engineer

CenturyLink
11.2008 - 02.2015
  • Developed performance testing strategies for various applications and systems
  • Achieve 50% performance coverage in the first year, increasing year over year to 100% performance coverage
  • Designed custom test scenarios to simulate real-world user behavior
  • Created scripts for simulating heavy user loads during testing phases
  • Performed quality inspections and drafted reports to detail non-conforming material issues.
  • Created test process used in the testing organization.

QA Engineer

Embarq
08.2005 - 11.2008
  • Ensured adherence to testing protocols and guidelines during test release
  • Identified recorded, documented thoroughly, and tracked software defects in bug tracking system
  • Worked within company lead time policy to organize and maintain production schedule
  • Selected to create a new process that would be used throughout the test organization on defect tracking system.
  • Kept scripts and test cases updated with current requirements.
  • Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.

Web Developer

Sprint
06.1999 - 08.2005
  • Developed, designed, tested, and debugged applications from foundational level up to full production levels
  • Provided ongoing support for minor bug fixes or updates after project completion
  • Debugged and resolved website issues in timely manner
  • Developed responsive websites using HTML, CSS, and JavaScript

Education

Bachelor of Science (B.S.) - Software Information System

Pittsburg State University
Pittsburg, KS

Skills

  • Load/Performance testing
  • System Testing
  • Stress testing
  • Defect tracking
  • Test Plan Development
  • Performance Metrics
  • API Testing
  • User acceptance testing
  • Manual testing
  • Continuous integration
  • Quality assurance processes
  • Regression testing

Accomplishments

  • Supervised team of 7 staff members. Holding weekly calls to collaborate our efforts with offshore team members.
  • Collaborated with team of 5 in the development of Brightspeed.
  • Documented and resolved memory leak issues which led to correct code development.
  • Achieved the standup of a new company through effectively helping with load and performance to correctly size production.
  • Achieved production stability for Firework/Bidmaster through performance center testing for database upgrade.
  • Used Microsoft Excel to show how performance improved or degraded from release to release.
  • Discuss solutions with upper management to resolve P1 impact to production resulting in immediate resolution.

Training

MicroSoft Azure Fundimental

Awards

Dare to Lead certified

Timeline

Lead QA Engineer

LUMEN
02.2015 - 04.2024

QA Engineer

CenturyLink
11.2008 - 02.2015

QA Engineer

Embarq
08.2005 - 11.2008

Web Developer

Sprint
06.1999 - 08.2005

Bachelor of Science (B.S.) - Software Information System

Pittsburg State University

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