Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Heather Quinlan

Liberty,MO

Summary

Results-oriented technical support engineer specializing in API troubleshooting and collaboration across teams. Demonstrated success in improving customer satisfaction by delivering prompt and effective solutions. Passionate advocate for soccer, dedicated to supporting the sport and its community.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Program Manager and Technical Support Engineer

SAP Fieldglass
Chicago, IL
12.2013 - 01.2026
  • Led cross-functional teams in the successful delivery of program milestones, ensuring alignment with organizational goals and objectives.
  • Troubleshot software issues and resolved user inquiries promptly and effectively.
  • Worked as an Integrations Subject Matter Expert (SME) involving both configuration and troubleshooting REST API, Subscription, and manual connections
  • · Maintained communication with customers, stakeholders, and internal teams across various projects.
  • · Created and curated Application Knowledge Articles to facilitate AI searches for customer and internal inquiries
  • · Served as communication lead on multiple projects to guide teams and address questions effectively

Education

Bachelor of Arts - Psychology And Creative Writing

University of Colorado At Boulder
Boulder, CO
05-2012

Skills

  • Technical support expertise
  • API troubleshooting
  • Customer communication
  • Project coordination
  • Software integration
  • Cross-functional collaboration
  • Problem-solving skills
  • Knowledge management
  • Data analysis
  • Time management and organization
  • Interpersonal communication
  • Written communication
  • Analytical and critical thinking

Certification

USSF Recreational Referee, 2008

Affiliations

U8 Girls Soccer Assistant Coach, Pride Soccer Club, Colorado Springs (2002)

Timeline

Program Manager and Technical Support Engineer

SAP Fieldglass
12.2013 - 01.2026

Bachelor of Arts - Psychology And Creative Writing

University of Colorado At Boulder
Heather Quinlan