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To succeed in an environment of growth and excellence and earn a job which provides me satisfaction and self-development and help me to achieve personal as well as organizational goal. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Currently a Technical Support Engineer Tier 3 within an enterprise financial SaaS company, I thrive in Stressful situations, keeping clear and concise practices to ensure Customer Success and lasting satisfaction. Well versed with a background in various roles including, Systems Administrator, Technical Support Engineer 1 - 3, Technical Support Manager, Data Center Management Technician, Operations Engineer, Jr. Dev Ops. Offering over 10 years of progressive experience in fast paced, diverse, and dynamic; remote, office and data center environments. Always seeking opportunities of increased responsibility and any opportunity to learn and progress from hands on training and experience; or obtaining knowledge from other coworkers. I am an advocate of working with and collaborating with others; as well as working independently with great time management skill and ability to prioritize tasks to ensure lasting customer happiness and satisfaction. 10+ years of direct experience in customer success, account and hardware management, internal support, MySQL database support, enterprise environments and a wide range of security agreements and regulations. Detail-oriented, organized, highly resourceful with strong decision-making and problem solving abilities. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic, a constant professional with remarkable communication and prioritization skills. Experience with an on call rotation, Responsible for any emergencies on off hours or holidays. Direct support and schedule maintenance for on site technicians in the field, responsible for maintaining a strict schedule to meet customer appointments for installation, troubleshooting, or new installations. Fixing and rerouting technicians as problems presented themselves throughout any given day. 5s Manager responsible for staff, equipment, scheduling, inventory, overall upkeep and maintenance, hands on support for technicians, direct customer interaction; listening and understanding their needs to provide them with the best product and service to fit their budget. Constant improvement and implementation to be the best. Knowledge of all current and upcoming products, promotions, events, and any financing that is currently offered. The ability to work under a very fast paced, stressful environment while still giving customers the best quality and service that I can provide, as well as fix or do anything possible to fix any problems that a user is facing. Training directly associated with leadership, improvement, motivation, implementation and team work. I am constantly trying to help and motivate others. Flexible Technical Support Engineer with 10+ years of experience helping clients maintain smooth operations. Expertise in computer systems and enterprise environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced in delivering effective solutions and solving complex problems, customer-focused professional with a strong emphasis on organization and exceptional customer service skills. Adept at meeting the needs of clients, my expertise extends to various software engineering fields, including front-end and back-end web development, as well as network security. Possessing a flexible mindset that allows for adaptation and excellence in diverse environments.

Heather Quinlan

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Program Manager and Technical Support Engineer

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Bachelor of Arts - Psychology And Creative Writing

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Program Manager and Technical Support Engineer

Bachelor of Arts - Psychology And Creative Writing

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