Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Heather Rabon

Heather Rabon

Columbus,OH

Summary

Driven by a results-focused approach, leveraged product knowledge expertise and interpersonal skills at Lowe's Home Improvement to enhance customer satisfaction and drive repeat business. As a seasoned leader, excelled in sales strategy development and delivery coordination, significantly improving operational efficiency and team performance across multiple roles. Appliance Sales Specialist promotes positive customer shopping experience by delivering quality service while maintaining organized and safe store stocked with household appliances customers need. Expertly presents, demonstrates and explains specifications and features with goal of closing sale. Offers exemplary consultative services while achieving required sales goals or metrics. Confident Appliance Sales Associate promoting a great career spent exceeding client expectations through active listening, dynamic communication, and effective marketing skills. Ready to take on a new sales-oriented position where developed talents can be best utilized.

Overview

16
16
years of professional experience

Work History

Appliance Sales Specialist

Lowes Home Improvment
12.2022 - Current
  • Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
  • Provided exceptional after-sales service, leading to numerous repeat customers and referrals Utilized Red Vest and Genesis to check item availability in store inventory.
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
  • Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
  • Relayed information regarding current store promotions, sales and special events to customers.
  • Operated store equipment to promote safety and reduce injury.
  • Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.

Owner

C and C Services
11.2013 - 03.2020
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.

Receiving Supervisor

Walmart
03.2010 - 01.2012
  • Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
  • Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
  • Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
  • Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
  • Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
  • Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
  • Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
  • Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
  • Handled day-to-day shipping and receiving overseeing more than 250 packages per day.

Head Cashier Supervisor

Food Lion Grocery
04.2008 - 03.2010
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
  • Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
  • Improved communication between cashiers and other store departments to provide seamless customer experiences.
  • Achieved high employee retention rates through motivational leadership and creating a positive work environment for staff members.
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Successfully drove new product lines to increase annual profits by 22%
  • Increased retail space by 150 square feet by improving gross profits by 22%.

Education

GED -

Southwestern Community College
Sylva, NC
06.2007

Skills

  • Goal-Oriented
  • Product line knowledge
  • Deal Closing
  • Sales assistance
  • Interpersonal and written communication
  • Sales strategy development
  • Product Knowledge Expertise
  • Customer Needs Assessment
  • Delivery Coordination

Timeline

Appliance Sales Specialist

Lowes Home Improvment
12.2022 - Current

Owner

C and C Services
11.2013 - 03.2020

Receiving Supervisor

Walmart
03.2010 - 01.2012

Head Cashier Supervisor

Food Lion Grocery
04.2008 - 03.2010

GED -

Southwestern Community College

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Heather Rabon