Heather Radigan
Land O' Lakes,FL
Summary
I have a nursing education background that I have been using daily since the birth of my daughter nine years ago who has and extremely rare genetic skin disorder that requires crucial daily treatments and care. I am also co-creator and business owner of a hydrotherapy bath pump that helps people with this rare condition. I have over 20 years in the customer service/restaurant industry with a talent for supervising employees and obtaining regular patrons at every restaurant I have worked in.
Overview
15
15
years of professional experience
Work History
Small Business Co-Owner
Myself
Tampa , FL
07.2016 - Current
- Drafted invoices for completed work.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Generated and developed leads, using networking and Facebook to acquire new clients.
- Handled problematic customers and clients to maintain excellent customer service.
- Increased sales by 25% by establishing goals by overseeing performance
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Server/Bartender/Banquet Captain
Mulligans Plantation Palms
Land O Lakes, FL
10.2016 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Head Bartender/Server Trainer
Michaels Bar And Grill
Tampa, FL
12.2014 - 08.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Increased sales significantly by upselling higher-end products to customers.
Server
First Watch
Tampa, FL
05.2012 - 11.2014
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Licensed Practical Nurse - Nursing
Onondaga-Cortland-Madison BOCES
Liverpool, NY06.2003
Associate of Arts -
Onondoga Community College
Syracuse, NY05.2003
Skills
- Warm and Friendly
- Procedure Monitoring
- Payment Processing
- PPE Guideline Compliance
- Service-Oriented
- Professional and Courteous
- Cleaning and Sanitizing
- Tray Assembly and Delivery
- Plating and Presentation
- Time Management
- Service Coordination
- Guest Interaction
- Event Catering
- Safe Food Storage Methods
- Buffet Setup and Takedown
- Conflict and Complaint Resolution
Timeline
Server/Bartender/Banquet Captain
Mulligans Plantation Palms
10.2016 - Current
Small Business Co-Owner
Myself
07.2016 - Current
Head Bartender/Server Trainer
Michaels Bar And Grill
12.2014 - 08.2016
Server
First Watch
05.2012 - 11.2014
Licensed Practical Nurse - Nursing
Onondaga-Cortland-Madison BOCES
Associate of Arts -
Onondoga Community College