Heather Ragland
Leavenworth ,Kansas
Summary
Dynamic Senior Lead Dispatcher at JF Denney, Inc., recognized for enhancing dispatch efficiency and customer satisfaction. Leveraging strong leadership and quick decision-making skills, I motivated teams to exceed goals while ensuring compliance with industry standards.
Professional dispatcher with extensive experience in logistics coordination and emergency response. Skilled in managing complex schedules, optimizing routes, and ensuring timely communication. Strong focus on team collaboration, reliability, and flexibility to adapt to changing needs. Proven track record of using critical thinking and problem-solving abilities to achieve results in high-pressure environments.
Overview
19
19
years of professional experience
Work History
Senior Lead Dispatcher
JF Denney, Inc
03.2006 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Education
High School Diploma -
Leavenworth High School
Leavenworth, Kansas01-1995
Skills
- Quick decision making
- Prioritizing calls
- Motivational skills
- Data entry
- Routing orders
- Route planning
- Incident reporting
- Dispatching field personnel
- Delegating work
- Updating logs
- Policy enforcement
- Maintaining call metrics
- Closing tickets
- Verifying coverage
- Scheduling expertise
- Training new hires
- Improving operations
- Strong leadership
- Coordinating urgent deliveries
- Adjusting routes
- Monitoring field personnel
- Problem-solving
- Customer service
- Processing orders
- Attention to detail
- Time management
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
- Dispatching procedures
- Decision-making
- Dispatch coordination
Timeline
Senior Lead Dispatcher
JF Denney, Inc
03.2006 - Current
High School Diploma -
Leavenworth High School
Similar Profiles
Nick RossNick Ross
Accounting Intern at James Denney CPAAccounting Intern at James Denney CPA
Derek KarrDerek Karr
Dock Manager at Denney TransportDock Manager at Denney Transport
Mary JilkaMary Jilka
Customer Service Representative at Denney TransportCustomer Service Representative at Denney Transport
Traci GrondahlTraci Grondahl
School Bus Driver at Fort Leavenworth School District Usd 207School Bus Driver at Fort Leavenworth School District Usd 207
Kayla FosterKayla Foster
Professional Nanny at Many Different FamiliesProfessional Nanny at Many Different Families