HEATHER RALSTON
Junction City
Summary
Dynamic professional with over 20 years in client relationship management and team leadership, notably at Apprisen Financial Advocates. Proven track record in project coordination and process optimization, enhancing operational efficiency. Adept at fostering strong client connections while driving team performance and achieving organizational goals.
Overview
22
22
years of professional experience
Work History
Owner, Licensed Massage Therapist, Coach
Elevate Mind-Body Wellness
Columbus
06.2015 - Current
- Established and maintain a wellness and bodywork business.
- Develop marketing strategies to enhance brand visibility and attract new customers.
- Oversee financial management, including budgeting and expense tracking for sustainability.
- Coordinate special events and promotions to boost community engagement and sales.
- Maintain relationships with existing clients by providing superior customer service.
- Ensure compliance with local, state, and federal regulations.
- Identifiy new opportunities for growth, expansion, and diversification.
- Promote business on social media platforms to maximize brand identity and generate revenue.
Community Garden Founder and Organizer
Melrose Gardens
Columbus
04.2019 - 08.2021
- Founded community garden on 1/7 acre through city community garden program.
- Established operational processes to enhance efficiency in garden management.
- Developed strategic partnerships with local suppliers for quality plant sourcing.
- Facilitated workshops and educational programs for community gardening initiatives.
Adjunct Instructor
American Institute of Alternative Medicine
Columbus
08.2019 - 08.2020
- Developed course materials for various alternative medicine subjects.
- Delivered engaging lectures to diverse student groups.
- Evaluated student performance through assignments and exams.
- Mentored students in practical applications of alternative medicine techniques.
- Used variety of teaching methods such as lectures, discussions and demonstrations.
Volunteer Coordinator
Yes We Can Columbus
Columbus
10.2017 - 11.2019
- Organized volunteer recruitment events to attract community involvement.
- Coordinated training sessions for new volunteers to ensure effective service delivery.
- Developed and maintained relationships with local organizations for partnership opportunities.
- Managed scheduling of volunteers to optimize resource allocation during events.
Parks Coordinator
City of Whitehall, Ohio
Whitehall
05.2017 - 07.2019
- Ensured the safety and cleanliness of five city parks
- Trained seasonal staff on operations.
- Constructed park ranger operations manual for newly formed ranger program.
- Managed newly formed departmental records retention program to organize, purge and preserve files 1958-2017.
- Assisted with and facilitated department programming and grant writing
Adjunct Instructor
Columbus State Community College
Columbus
08.2016 - 08.2017
- Developed course materials for various alternative medicine subjects.
- Delivered engaging lectures to diverse student groups.
- Evaluated student performance through assignments and exams.
- Mentored students in practical applications of alternative medicine techniques.
- Used variety of teaching methods such as lectures, discussions and demonstrations.
Digital Relationship Specialist
Huntington National Bank
Columbus
09.2013 - 12.2014
- Established strong customer relationships through effective communication and service.
- Managed customer inquiries and provided timely solutions to enhance satisfaction.
- Facilitated account openings and processed transactions for various banking products.
- Educated customers on bank services and digital tools for better usage.
- Resolved complex issues by coordinating with internal departments for swift action.
- Assisted in training new staff on customer service protocols and best practices.
Client Retention Supervisor
Apprisen Financial Advocates
Columbus
09.2007 - 04.2012
- Led retention strategies for clients seeking financial advocacy services.
- Managed team of advocates ensuring high-quality customer interactions.
- Developed training programs enhancing staff skills in client retention techniques.
- Collaborated with departments to streamline communication and workflow processes.
- Implemented quality assurance measures to uphold service standards across teams.
- Worked closely with the IT department to develop automated systems that could help streamline processes related to managing customer accounts.
- Communicated regularly with senior management regarding progress towards achieving retention goals.
- Coached customer service representatives on best practices for resolving customer complaints and issues quickly and effectively.
Resident Advisor
Bluffton University
Bluffton
08.2003 - 05.2005
- Facilitated community events to promote engagement among residents.
- Mediated conflicts between residents to maintain a positive living environment.
- Developed educational programs addressing resident needs and interests.
- Provided support and guidance on academic and personal issues to residents.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
Education
Certified Coach -
My Vinyasa Practice
07.2022
B.S. - Business Management
University of Phoenix
03.2008
Skills
- Client relationship management (20 yrs)
- Team management (6yrs)
- Financial technical support (6 yrs)
- Project coordination
- Performance evaluation
- Process optimization
References
References available upon request.
Timeline
Adjunct Instructor
American Institute of Alternative Medicine
08.2019 - 08.2020
Community Garden Founder and Organizer
Melrose Gardens
04.2019 - 08.2021
Volunteer Coordinator
Yes We Can Columbus
10.2017 - 11.2019
Parks Coordinator
City of Whitehall, Ohio
05.2017 - 07.2019
Adjunct Instructor
Columbus State Community College
08.2016 - 08.2017
Owner, Licensed Massage Therapist, Coach
Elevate Mind-Body Wellness
06.2015 - Current
Digital Relationship Specialist
Huntington National Bank
09.2013 - 12.2014
Client Retention Supervisor
Apprisen Financial Advocates
09.2007 - 04.2012
Resident Advisor
Bluffton University
08.2003 - 05.2005
Certified Coach -
My Vinyasa Practice
B.S. - Business Management
University of Phoenix
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