Heather Ram
Sales Manager
Lancaster,PA
Summary
Driven Sales Manager with 25 plus years of experience in retail, wholesale, and restaurant environments. Highly skilled in Customer Service, problem solving, inventory control and operations. Advanced ability in leadership and staff management, as well as in revitalizing underperforming business and developing new business.
Overview
22
22
years of professional experience
Work History
Inside Sales Manager
Primitives by Kathy
05.2013 - Current
- Establish and maintain full-scale sales operation; duties include recruiting, onboarding, and training upwards of 100 National Representatives worth $17M
- Lead and motivate Inside Sales and Customer Service worth $8M
- Spearheaded strategic marketing campaigns worth between $1M and $3M
- Responsible for developing training, process improvement, managing e-commerce accounts, development of sales goals, WOW Customer Service standards and response time for 20,000 customers and Trade Show preparation and onsite managing and training at all Trade Shows
- Responsible for PBK's Lancaster Cash and Carry store which includes 15k square feet of product and responsible for $1.6M in business.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff
Lancaster Cash and Carry Warehouse Manager
Primitives By Kathy
01.2012 - 05.2013
- Responsible for all Sales and Operations at PBK's Lancaster Cash and Carry Warehouse with 5K customer base.
- Developed marketing strategies specific to this channel of business which did include promotional calendar of events and activities
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
- Developed comprehensive staff training program to improve employee performance and morale
- Developed and implemented policy and procedure updates to improve workflow and productivity
Store Manager
GameStop Corp
12.2001 - 01.2012
- Lead startups for 5+ new locations
- Facilitated weekly sales conference calls for district motivation and sales strategy
- Mentored Store Managers that had challenges with underperformance in categories such as sales, upt's , loss prevention and customer service.
- Rotated merchandise and displays to feature new products and promotions
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Education
Associate in Business -
Pace Business College
Reading, PASkills
Data analysisundefined
Timeline
Inside Sales Manager
Primitives by Kathy
05.2013 - Current
Lancaster Cash and Carry Warehouse Manager
Primitives By Kathy
01.2012 - 05.2013
Store Manager
GameStop Corp
12.2001 - 01.2012
Associate in Business -
Pace Business College
Similar Profiles
Christina GoodhartChristina Goodhart
Photographer at Primitives By KathyPhotographer at Primitives By Kathy
Bert MickBert Mick
Data Entry Clerk at Weston Primitives Inc.Data Entry Clerk at Weston Primitives Inc.
Jack GibsonJack Gibson
Clerk at Modern PrimitivesClerk at Modern Primitives