Heather Ramirez
Jamul,CA
Summary
Dedicated and detail-oriented Human Resources professional with 4 years of experience supporting HR operations in dynamic, multi-department environments. Skilled in recruitment, onboarding, employee relations, HRIS management, volunteer management, and compliance. Known for building trust with staff, maintaining strict confidentiality, and streamlining HR processes to improve organizational efficiency. Passionate about creating inclusive workplace cultures and supporting employees through every stage of the employee lifecycle.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Representative
YMCA of San Diego County
11.2024 - Current
- Provide frontline HR support by answering employee questions and guiding staff to appropriate resources.
- Monitor and manage centralized inboxes, ensuring prompt and accurate email communication.
- Assist team members with workplace concerns, escalating more complex issues when needed.
- Uphold organizational policies and help ensure consistent compliance across departments.
- Support key HR processes, including high-volume onboarding and employee transitions.
- Coordinate onboarding communications and ensure completion of training and required documentation.
- Maintain and organize sensitive employee data while preparing internal reports as needed.
- Foster a positive work culture that reflects the YMCA’s mission and core values.
- Accurate data entry in HRIS Systems; Ultipro, Taleo, and Kronos
- Oversee volunteer documentation and help ensure the smooth processing of new volunteers.
- Ensure I-9s are accurately entered into E-Verify and closed while complying with local and federal laws.
- Assist with keeping SOPs up to date and ensure policy changes are properly communicated
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Human Resources Assistant
Target
07.2020 - 12.2023
- Collaborated with other departments on cross-functional initiatives such as recruiting events or wellness programs.
- Prepared termination paperwork, ensuring compliance with federal, state, and local regulations.
- Compiled reports on HR metrics such as turnover rates or diversity statistics for management consideration.
- Maintained confidentiality of sensitive employee information at all times.
- Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and coordinating pre-employment paperwork.
- Prepare and process HR documents, including employment contracts, new hire paperwork, and termination forms.
- Maintain employee records in HRIS, ensuring data accuracy and compliance with company policies.
- Support benefits administration by answering employee inquiries and managing enrollment paperwork.
- Assist with payroll processing, ensuring accuracy in timesheets and data entry.
- Respond to employee queries related to policies, procedures, and benefits.
- Help organize company events, training sessions, and team-building activities.
- Facilitated the onboarding process, including conducting new hire orientation and ensuring all a smooth transition into the company.
- Updated and maintained employee records, ensuring compliance with company policies and government regulations.
- Assisted with employee relations by addressing minor complaints and forwarding more serious issues to HR management.
- Provided general administrative support to the HR department, including filing, scanning, and answering phone inquiries.
- Assisted in benefits administration, payroll coordination, and leave tracking.
Guest Service Representative
Target
07.2018 - 07.2020
- Conducted regular walk-throughs of public areas to identify any maintenance or cleanliness issues that needed attention.
- Resolved guest complaints professionally and courteously.
- Greeted customers with a friendly and welcoming attitude, providing prompt and efficient assistance.
- Answered customer inquiries in person, over the phone, and via email, ensuring a high level of customer satisfaction.
- Resolved customer complaints and concerns with patience and professionalism, escalating issues to management when necessary.
- Processed returns, exchanges, and refunds, adhering to store policies and maintaining accurate transaction records.
- Assisted with inventory management, restocking shelves, and maintaining a clean and organized store environment.
- Informed customers of promotions and special offers to increase sales.
- Worked with supervisory team to meet customer needs.
- Kept clean, organized, and well-stocked checkout areas.
- Gave customers full attention and attended to their needs.
- Addressed customer questions and complaints with professionalism.
- Issued refunds and credits to customers and documented reasons.
- Kept customers happy by quickly processing payments and bagging purchases.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT01-2027
Associate in Science (A.S.) - Business Administration
Grossmont College
El Cajon, CA06.2020
Skills
- Employee onboarding
- Talent Management
- Time and attendance systems
- Event Planning
- Employee relations
- HRIS management systems: Workday, Ultipro, Taleo
- Benefits administration
- Payroll administration
- Personnel file management
- Compliance with labor laws
- Administrative support
- Data entry
- Reporting
- Confidentiality
- Ethics
- Proficiency in MS Office (Word, Excel, PowerPoint)
Certification
SHRM - CP, Expected Completion date: June 2025
Performance Award: Exceptional, 2021/2022
Recognized with two Exceptional Performance Awards at Target for consistently exceeding expectations in HR support, demonstrating strong leadership during onboarding and seasonal hiring, and being a reliable resource for both team members and leadership. Praised for maintaining accuracy, confidentiality, and a positive, solutions-focused approach.
Timeline
Human Resources Representative
YMCA of San Diego County
11.2024 - Current
Human Resources Assistant
Target
07.2020 - 12.2023
Guest Service Representative
Target
07.2018 - 07.2020
Bachelor of Science - Human Resources Management
Western Governors University
Associate in Science (A.S.) - Business Administration
Grossmont College
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