Heather Ramirez
Seguin,TX
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Hardworking and passionate job seeker with strong organizational skills eager to secure 3 years experience position. Ready to help team achieve company goals. Also have seven years of management experience.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Connally Memorial Medical Center
07.2022 - 11.2024
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Phlebotomy Certified
- Helped with sterile procedures
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Manager
Dairy Queen
05.2014 - 06.2022
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed and maintained relationships with customers and suppliers through account development.
- Established team priorities, maintained schedules and monitored performance.
Floor Manager
Lowes Market
06.2013 - 02.2014
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Established team priorities, maintained schedules and monitored performance.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Defined clear targets and objectives and communicated to other team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
Team Leader
Whatabuger
09.2012 - 05.2013
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Devised and implemented processes and procedures to streamline operations.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Medical Science - Medical Assisent
Quest College
San Antonio, TX05.2022
High School Diploma -
Goliad High School
Goliad, TX05.2011
Skills
- Phlebotomy
- Tray Organization
- Emergency Response Preparedness
- Patient-focused care
- Monitoring patient progress
- Routine Laboratory Testing
- Medical Records Management
- Diagnostic Testing Assistance
- Phlebotomy Techniques
- Professional Bedside Manner
- Certified Phlebotomy Technician
- Simple dressings
- Medical Equipment Operation
- Heartsaver CPR AED (CPR AED)
- Conflict Resolution
- Standards Compliance
- Disease Diagnosis
- Patient Relations
- Electronic Health Records
- Pediatric Emergency Assessment, Recognition and Stabilization
- Data Entry
- Sterile technique
- Appointment Setting
- Quality Control
- Patient interviewing
- Patient bathing
- Compassionate caregiver
- Lab equipment calibration
- Reliable team player
- Respiratory therapy functions
- Heartsaver First Aid
- Inventory and supply management
- Medical terminology knowledge
- Patient Scheduling
- Specimens collection and processing
- Compassionate
- Indirect Patient Care
- Blood and Tissue Collection
- Prioritizing stat orders
- Operating EKG Equipment
- Medical office administration
- Sterilization techniques
- Medication Administration
- Managing Medical Laboratory Equipment
- Patient Care
- Patient Assessments
- Wound Care
- Flexibility and Adaptability
- Anatomy and Physiology Knowledge
- Office Support
- Fluent in Spanish and English
- Vital Signs Documentation
- Customer Service
- Laboratory maintenance
- Electronic Medical Records
- Patient Feeding
- Heartsaver First Aid (First Aid)
- Certified in CPR/AED
- Treatment Room Preparation
- Electronic Charting
- Examination Preparation
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Connally Memorial Medical Center
07.2022 - 11.2024
Manager
Dairy Queen
05.2014 - 06.2022
Floor Manager
Lowes Market
06.2013 - 02.2014
Team Leader
Whatabuger
09.2012 - 05.2013
Medical Science - Medical Assisent
Quest College
High School Diploma -
Goliad High School
- CCMA - Certified Clinical Medical Assistant
- CMA - Certified Medical Assistant
Similar Profiles
Alexis B. PowellAlexis B. Powell
Emergency Department RN at Connally Memorial Medical CenterEmergency Department RN at Connally Memorial Medical Center
Sandy PesinaSandy Pesina
NA at Connally Memorial Medical CenterNA at Connally Memorial Medical Center
Teresa FellbaumTeresa Fellbaum
Registered Nurse at Connally Memorial Medical CenterRegistered Nurse at Connally Memorial Medical Center