Heather Ramnarine

Career-changer with 10+ years of operations experience transitioning into IT.
Backed by Google IT Support certifications and hands-on training in networking,
operating systems, and troubleshooting. Skilled in system diagnostics, virtual
environments, and customer support tools. Passionate about remote tech
support, data management, and front-end development with a continuous learning
mindset.

• 1 Million Safe Miles - 2024; For Outstanding performance as a Professional Driver with over 1,000,000 miles accident-free while at Prime Inc.

• Operating Systems & You: Becoming a power user
  June 2025, Grade Achieved: 88.75%
  Skills Taught: Command-line interface, technical support & services, virtualization, operating systems, file systems, OS process management, remote access systems, file management, software installation, systems administrations, Linux commands, identity & access management
• The Bits & Bytes of Computer Networking
  April 2025, Grade Achieved: 83.92%
  Skills Taught: Network Security, Network routing, network model, dynamic host configuration protocol (DHCP), wireless networks, data integrity, network troubleshooting, network administration, computer networking, virtual private networks (VPN), TCP/IP, network protocols.
• Technical Support Fundamentals
  March 2025, Grade Achieved: 90.77%
  Skills Taught: Information technology, Technical communication, computer networking, software installation, customer support, technical support, end user training & support, computer architecture, Microsoft windows, computer hardware, Linux, desktop support.
• CDL Class A Drivers License
• Air Brake Endorsement
• Tanker endorsement
• Motorcycle Endorsement
• TWIC (Transportation Workers Identification Credential)

• 1 Million Safe Miles, 2024, For outstanding performance as a professional driver with 1,000,000 miles accident-free while at Prime Inc.,
• Orlando Self-Sufficiency Job Center (Goodwill), For Participation in Job Club, Money Smart Work shop, Check it out/ Checking Account, & your commitment to advancement.,
• High School Diploma, August 2009, For Having satisfactorily completed all requirements of the law and standards for high school graduation as prescribed by the state board of education and the district school board.,
• Green Team Honor, 2006, For dedicating so much time and energy to making the recycle program at TCHS a successful one. Countless bags of paper, cans, and cardboard have been recycled instead of thrown away because you cared enough to volunteer.

• The Bits & Bytes of Computer Networking - Course Certificate
• Linkedin Profile
• Operating Systems & You: Becoming a power user - Course Certificate
• Technical Support Fundamentals - Course Certificate