Heather Ramos
El Monte,CA
Summary
Hardworking individual with a passion for operations and customer service. I am looking for a position that will enhance my skills and allow me to provide the wealth of information I have learned in my years of experience regarding benefits management, collections, and customer service. Strategic Benefits Manager, known for high productivity and efficient task completion. Specialized in benefits administration, compliance management, and employee wellness programs. Excel at communication, problem-solving, and strategic planning to ensure seamless benefits operations and enhanced employee satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Jnh Truck Repair
El Monte , CA
02.2019 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed key performance indicators to measure effectiveness of operational processes.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Monitored progress by establishing plans, budgets and measuring results.
- Created effective business plans to focus strategic decisions on long-term objectives.
Benefits Manager/Payroll Audit Collections Manager
Ironworkers Employee Benefit Corporation
Pasadena
10.2009 - 08.2024
- IEBC is a non-profit organization that provides retirement, vacation benefits, and Health and Welfare to 30,000 active members and 10,000 retiree Ironworkers in CA/NV and AZ
- Responsible for developing and implementing policies and procedures, reporting needs for the board of Trustees, completing audits, managing benefit-related forms, communicating with employers, and scheduling audits.
- Provided guidance and support to employees regarding their benefits packages.
- Researched and evaluated new benefit options to determine cost-effectiveness for the company.
- Managed vendor relationships with third-party providers of benefits services.
- Collaborated with Human Resources staff to develop strategies to ensure compliance with federal and state laws related to employee benefits.
- Coordinated open enrollment periods by creating timelines, developing materials, scheduling meetings.
- Investigated discrepancies between reported information received from vendors and internal records.
Pension Analyst
Southwest Administrators
Alhambra
03.2004 - 09.2009
- Conducted detailed analysis of pension plan documents to ensure compliance with federal regulations and laws.
- Developed reports on pension plan performance, including actuarial valuations, benefit calculations, and fund investments.
- Reviewed participant data to identify errors in contributions or benefits due.
- Coordinated with actuaries to develop assumptions used in calculating liabilities and funding requirements for the pension plan.
- Assisted clients with processing enrollments, distributions, transfers, loans, beneficiary designations, and other transactions related to their retirement accounts.
- Responded promptly and accurately to inquiries from participants regarding their individual retirement accounts or pension plans.
Education
CEBS -
International Foundation of Employee Benefit Plans
Pasadena, CA09.2024
Skills
- Self Driven Professional
- Team Player
- Excellent Customer Service
- Proven Leadership
- Problem Solving
- Creativity and Adaptability
- Excellent Communication Skills
- Auditing procedures
- Account Analysis
- Performance Management
- Benefits Administration
- Employee Counseling
- P&L Management
- Contract Management
- Production
- Troubleshooting and problem solving
Certification
- Dale Carnigee, 08/2018, 08/2018
- Dale Carnegie & Associates Leadership Training for Managers, 24
Timeline
Operations Manager
Jnh Truck Repair
02.2019 - Current
Benefits Manager/Payroll Audit Collections Manager
Ironworkers Employee Benefit Corporation
10.2009 - 08.2024
Pension Analyst
Southwest Administrators
03.2004 - 09.2009
CEBS -
International Foundation of Employee Benefit Plans
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