Heather Randall
Cedar,MN
Summary
Detail-oriented professional with 23 years of expertise across various positions within DHS, including HSS, RPL, BAI/DC, SDS/DC, and CRS/DM (WOC). Dedicated to advancing the agency's mission and core values of DCT. Skilled in communication, organization, and task prioritization. Self-motivated approach brings proven leadership, organizational, and customer relations abilities. Capable of independently solving problems and keeping teams on track. Delivers solid programming and process improvements with a keen eye for detail. Handles diverse administrative needs and activities. Committed to enhancing stakeholder experiences, improving operations, and boosting service quality within the agency.
Overview
23
23
years of professional experience
Work History
Skills Development Specialist/Designated Coordinator (SDS/DC)
MN Dept. Of Human Services- MLB- Stratton Lake
01.2025 - Current
- Program development for individuals with intellectual disabilities and other co-existing mental health conditions, are committed to the State of MN due to their risk to others and their inability to safely live, in a less structured community setting.
- Develop and author programs for individuals that are consistent with the 245. D Licensing standard and positive supports rule and develop programs with positive behavior supports and person-centered practices.
- Participate in Clinical team meetings, admissions, discharges, monthly support team meetings.
- Partner and build relationships with external stakeholders such as county and tribe case managers and legal guardians
- Work with civil and criminal law lawyers, probation officers, mental health examiners, attend court hearings, commitment hearings, Rule 20 hearings and criminal court hearings.
- Train and model program implementation to direct care staff to ensure programs are implemented as written.
- Develop transition plans for the individuals we serve, identifying supports the person will need to have a successful transition to a less restrictive environment, train the oncoming provider and offer supports following discharge.
- Work with excel and other computer programs to produce behavior tracking spreadsheets and graphs for the Clinical team and Psychiatry for behavior medication management.
Community Residential Supervisor (WOC)
MN Dept. of Human Services-MLB Stratton Lake
04.2018 - Current
- While working as the Community Residential Supervisor (CRS) out of class, I was responsible for the MLB Stratton Lake site and its staff. I participated in hiring staff, completing performance reviews, disciplining staff when necessary, completed timesheets, approved staff schedules, worked within the site budget, and oversaw the daily operations of the home.
- Additional primary responsibilities included: Scheduling staff for Jensen required training and other trainings required by the agency, trained staff to implement policies and procedures in accordance with agency regulations as well as 245.D licensing standards.
- Attended Supervisory meetings and participated in process development with admissions and transitions.
- Determined admissions to the site and facilitated the transition process of several individuals.
- Improved communication between team members and offered different styles of trainings utilizing computer labs, interactive exercises, and other team building exercises to help build rapport amongst the direct care staff.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
- Managed budgets effectively, ensuring adequate allocation of resources for staffing, maintenance, and programming needs while maintaining fiscal responsibility.
Behavior Analyst 1/ Designated Coordinator (BAI/DC)
MN Dept. Of Human Services- MLB- Stratton Lake
12.2015 - 01.2025
- Program development for individuals with intellectual disabilities and other co-existing mental health conditions, are committed to the State of MN due to their risk to others and their inability to safely live, in a less structured community setting.
- Develop and author programs for individuals that are consistent with the 245. D Licensing standard and positive supports rule and develop programs with positive behavior supports and person-centered practices.
- Participate in Clinical team meetings, admissions, discharges, monthly support team meetings.
- Partner and build relationships with external stakeholders such as county and tribe case managers and legal guardians
- Work with civil and criminal law lawyers, probation officers, mental health examiners, attend court hearings, commitment hearings, Rule 20 hearings and criminal court hearings.
- Train and model program implementation to direct care staff to ensure programs are implemented as written.
- Develop transition plans for the individuals we serve, identifying supports the person will need to have a successful transition to a less restrictive environment, train the oncoming provider and offer supports following discharge.
- Work with excel and other computer programs to produce behavior tracking spreadsheets and graphs for the Clinical team and Psychiatry for behavior medication management.
Community Residential Supervisor
Dept. Of Human Services-MLB-Stratton Lake
08.2017 - 10.2017
- While working as the Community Residential Supervisor (CRS) out of class, I was responsible for the MLB Stratton Lake site and its staff. I participated in hiring staff, completing performance reviews, disciplining staff when necessary, completed timesheets, approved staff schedules, worked within the site budget, and oversaw the daily operations of the home.
- Additional primary responsibilities included: Scheduling staff for Jensen required training and other trainings required by the agency, trained staff to implement policies and procedures in accordance with agency regulations as well as 245.D licensing standards.
- Attended Supervisory meetings and participated in process development with admissions and transitions.
- Determined admissions to the site and facilitated the transition process of several individuals.
- Improved communication between team members and offered different styles of trainings utilizing computer labs, interactive exercises, and other team building exercises to help build rapport amongst the direct care staff.
- Work out of Class Assignments as Community Residential Supervisor
Residential Program Lead
Dept. Of Human Services-MLB-Stratton Lake
01.2014 - 12.2015
- Worked alongside the CRS to maintain the day-to-day operations and needs of the home.
- Purchase card holder- making sure the home was supplied with groceries, maintenance supplies, household goods, etc. Working within the site budgets.
- Develop and deliver training to direct support staff specific to operations, licensing.
- Complete financial paperwork for the site accounts petty cash, and accounts of the individuals served. Provide monthly banking reports as requested by case managers and guardians.
- Completed residential safety checklists, managed monthly fire drills, and other licensing requirements as directed by CRS.
- Secure overtime and manage staffing to maintain adequate staffing levels.
- Oversight of direct support staff in the absence of the site supervisor.
- Worked as Behavior Analyst 1/ Designated coordinator out of class during this appointment as RPL assisting with an additional MLB site at the same time.
Human Services Support Specialist
Dept. Of Human Services- MN Extended Treatment Options
04.2002 - 01.2014
- Complete client charting and other related program paperwork.
- Implement programs as written and trained by the behavioral staff.
- Follow policies and procedures and attend trainings as scheduled
- Medication Administration.
- Served as a member of the policy committee and the safety committee.
- Completed ELP training and developed Essential Lifestyle plans( person centered plans )
- CPR/ First Aid Instructor
- BA1 (woc)
Education
High School Diploma -
Blaine Senior High School
Blaine, MN06.1989
Skills
- Team member coaching and support
- Team leadership
- Strategic decision making
- Guiding professional development
- Verbal and Written Communication
- Program Development
- Multitasking and organization
- Documentation management
- Thorough task completion
- Detail-oriented planning
- Efficient task management
Accomplishments
- DHS Achievement Award recipient
- DHS Kudos's Recognition recipient
- Completed Registered Behavior Technician Course
Timeline
Skills Development Specialist/Designated Coordinator (SDS/DC)
MN Dept. Of Human Services- MLB- Stratton Lake
01.2025 - Current
Community Residential Supervisor (WOC)
MN Dept. of Human Services-MLB Stratton Lake
04.2018 - Current
Community Residential Supervisor
Dept. Of Human Services-MLB-Stratton Lake
08.2017 - 10.2017
Behavior Analyst 1/ Designated Coordinator (BAI/DC)
MN Dept. Of Human Services- MLB- Stratton Lake
12.2015 - 01.2025
Residential Program Lead
Dept. Of Human Services-MLB-Stratton Lake
01.2014 - 12.2015
Human Services Support Specialist
Dept. Of Human Services- MN Extended Treatment Options
04.2002 - 01.2014
High School Diploma -
Blaine Senior High School
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