Heather Randolph
Pea Ridge
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Looking for marketing professionalism, prepared to drive impactful brand initiatives and contributing to brand growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Activity Director
Magnolia Place Assistant Living
07.2024 - 01.2025
- Assisted in the development of grant proposals to secure funding for additional programming opportunities.
- Developed innovative program ideas by researching industry trends and conducting regular feedback sessions with participants.
- Improved communication among team members by implementing a centralized scheduling system that streamlined coordination efforts among departments.
- Oversaw daily facility maintenance tasks such as cleaning common areas and organizing equipment storage spaces for easy access during activity setup times.
- Organized special events including holiday celebrations, themed parties, fundraising campaigns, and community outreach initiatives to enhance participant engagement.
- Increased community engagement through targeted marketing efforts, resulting in higher attendance at events and workshops.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
Certified Nursing Assistant
Pinnacle Groves Assistant & Memory Care Facility
11.2023 - 07.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Lead Infant Teacher
Trucks And Tiaras Learning Center
05.2021 - 09.2022
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Kept classroom and feeding areas clean, neat and safe.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Used proper sanitizing techniques for toys, surfaces and equipment.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
General Manager
B’s Vape And Glass
02.2018 - 01.2021
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
Certified Nursing Assistant
Legacy Village Assisted Living
02.2017 - 06.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Certified Nursing Assistant
Legacy Village Assisted Living Green House Homes
07.2014 - 10.2016
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
High School Diploma -
Pea Ridge Manufacturing & Business Academy
Pea Ridge, AR05.2016
Skills
- Teaching Method Adaptations
- Supervising Classroom Activities
- Childcare Expertise
- Volunteer Work Coordination
- Clear and Direct Communication
- Hiring and Onboarding
- Focus and Follow-Through
- Records Organization and Management
- Electronic Recordkeeping
- Vital Signs Collection
- Observing Responses
- Observation Documentation
- Customer Service
- Valid Driver's License
- Time Management
- Team management
- Activity organization
Certification
- CNA Certification [September 2024- September 2026]
Timeline
Assistant Activity Director
Magnolia Place Assistant Living
07.2024 - 01.2025
Certified Nursing Assistant
Pinnacle Groves Assistant & Memory Care Facility
11.2023 - 07.2024
Lead Infant Teacher
Trucks And Tiaras Learning Center
05.2021 - 09.2022
General Manager
B’s Vape And Glass
02.2018 - 01.2021
Certified Nursing Assistant
Legacy Village Assisted Living
02.2017 - 06.2020
Certified Nursing Assistant
Legacy Village Assisted Living Green House Homes
07.2014 - 10.2016
- CNA Certification [September 2024- September 2026]
High School Diploma -
Pea Ridge Manufacturing & Business Academy
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