Summary
Overview
Work History
Education
Skills
Timeline
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Heather Rapoza

Waipahu

Summary

To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Order Fulfillment Associate

Honolulu Cookie Company
11.2023 - 12.2023
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
  • Followed procedures at all times for personal and team safety.

Telephone Dispatcher

Quick Cuisine Hawaii
11.2017 - 11.2023
  • Answered phone calls and responded to customer emails.
  • Communicated with drivers and personnel to coordinate timely delivery of food orders.
  • Directed dispatching, routing, and tracking of delivery drivers.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Assisted in resolving customer complaints and grievances.
  • Managed customer accounts and invoicing.

Cashier

Navy Exchange At Pearl Harbor
01.2009 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.

Front Desk Hostess

Buzz's Original Steak House
06.2007 - 08.2008
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Education

High School Diploma -

Pearl City High School
Pearl City, HI
05.2005

Skills

  • Customer Service
  • Punctual and Reliable
  • Organization and Categorization
  • Motivated Team Player

Timeline

Order Fulfillment Associate

Honolulu Cookie Company
11.2023 - 12.2023

Telephone Dispatcher

Quick Cuisine Hawaii
11.2017 - 11.2023

Cashier

Navy Exchange At Pearl Harbor
01.2009 - 11.2017

Front Desk Hostess

Buzz's Original Steak House
06.2007 - 08.2008

High School Diploma -

Pearl City High School

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Heather Rapoza