Heather Rasch
Hazel Park,MI
Summary
Dynamic and results-driven professional with a proven track record in time management and problem-solving, consistently recognized for reliability and adaptability. Exhibits a swift capacity to learn and apply new skills, enhancing team performance and driving organizational success. Adept at navigating complex challenges with innovative solutions, committed to continuous improvement and excellence. Dedicated to leveraging strengths to foster collaborative environments and achieve strategic goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Earlier Experience
Upon Request
- Additional background in mortgage processing, underwriting, and business ownership, providing strong experience in documentation, compliance, and client communication.
Customer Service/Sales Associate
Natalie Gajewski Insurance and Financial Services
Pleasant Ridge MI
02.2026 - Current
- Assisted clients with insurance policy inquiries and financial service options.
- Managed customer accounts, ensuring accurate documentation and timely follow-ups.
- Supported sales team in executing promotional campaigns and product launches.
Customer Service Representative
Great Northern Insurance Agency
Sterling Heights, MI
04.2025 - 02.2026
- Handle high-volume client inquiries with professionalism and accuracy.
- Process detailed documentation and updates while maintaining confidentiality.
- Assist clients understanding coverage and resolving issues efficiently.
- Manage multiple tasks simultaneously in a fast-paced environment.
- Executed responsibilities in a temporary role while preparing for transition back to State Farm.
Customer Service Representative
Tourangeau Insurance Agency
Rochester Hills, MI
02.2023 - 04.2025
- Supported daily office operations, including administrative and client service tasks.
- Processed policy updates, billing, and documentation with strong attention to detail.
- Communicated clearly with clients to explain services and gather required information.
- Maintained accurate records and handled sensitive client data.
- Resolved customer complaints effectively, ensuring timely follow-up and satisfaction.
- Educated clients on coverage options and policy details to facilitate informed decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Associate Team Lead
Whole Foods Market
Birmingham, MI
09.2017 - 02.2023
- Supervised front-end operations and supported a team of 40+ staff.
- Resolved customer concerns quickly and professionally.
- Trained and mentored employees, improving service quality.
- Managed cash handling, employee scheduling and daily operational workflows.
Customer Experience Manager
Michaels
Troy
01.2017 - 09.2017
- Delivered high-level customer service and resolved customer concerns.
- Promoted quickly due to leadership and communication skills.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
Associate of Applied Science -
Oakland Community College
04-2028
Associate Degree - General Studies
Oakland Community College
01-2020
Skills
- Client Communication
- Admin & Front Desk Support
- Insurance Knowledge
- HIPPA Awareness & Confidentiality
- Data Entry & Documentation Accuracy
- Multitasking in Fast-Paced Environments
- Problem Solving & Conflict Resolution
- Team Collaboration & Support
- Active Listening & Empathy
- Insurance Verification & Eligibility
Certification
- Property & Casualty License Michigan 2023
- Life & Health Insurance License Michigan 2025
Timeline
Customer Service/Sales Associate
Natalie Gajewski Insurance and Financial Services
02.2026 - Current
Customer Service Representative
Great Northern Insurance Agency
04.2025 - 02.2026
Customer Service Representative
Tourangeau Insurance Agency
02.2023 - 04.2025
Associate Team Lead
Whole Foods Market
09.2017 - 02.2023
Customer Experience Manager
Michaels
01.2017 - 09.2017
Earlier Experience
Upon Request
Associate of Applied Science -
Oakland Community College
Associate Degree - General Studies
Oakland Community College