Heather Rasmussen
Cochecton,NY
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
Weis
10.2024 - 05.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Patient Service Representative
Spectrum Orthopaedics
04.2023 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
Patient Service Representative
Spectrum Orthopaedics
08.2022 - 02.2023
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Sales Associate
Torrid
02.2022 - 07.2022
- I help guests find the clothes they love and provide wonderful customer service. I also help cash them out when they're ready.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Barista/Cashier
Jeffersonville Bake Shop
09.2021 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Cashier
Peck's Market
05.2020 - 09.2021
- I cashed people out with excellent customer service, stocked and organized shelves. As well as handling calls and transferring them to the right department.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High school diploma or GED - undefined
Some college - Psychology
Sullivan County Community College
Liberty, NY08.2017
Skills
- Customer Service
- Cash handling
- Cashiering
- Barista Experience
- Coffee Experience
- Food Service
- Retail Sales
- Front desk
- Office experience
- Customer satisfaction
- Reliability and punctuality
Timeline
Customer Service Cashier
Weis
10.2024 - 05.2025
Patient Service Representative
Spectrum Orthopaedics
04.2023 - 10.2023
Patient Service Representative
Spectrum Orthopaedics
08.2022 - 02.2023
Sales Associate
Torrid
02.2022 - 07.2022
Barista/Cashier
Jeffersonville Bake Shop
09.2021 - 10.2021
Cashier
Peck's Market
05.2020 - 09.2021
High school diploma or GED - undefined
Some college - Psychology
Sullivan County Community College
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