Heather Ratliff
Fairborn,OH
Summary
Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in multiple POS software and customer service. Skilled at caring with dedication to efficiency and accuracy.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
Cashier
Caseys's General Stores
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
Cashier Team Lead
Beverage Dock Drive Thru
04.2021 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
Owner
Just What You Knead Therapeutic Massage
04.2016 - 01.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
Key Holder
Massage Envy Spa
02.2014 - 03.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Assistant Manager
Circle K Gas Station
02.2010 - 03.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Resident Assistant
The Summit
03.2011 - 02.2014
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
Resident Housekeeper
The Summit
02.2010 - 03.2011
- Improved overall cleanliness and organization of the facility by implementing efficient housekeeping procedures.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Promoted a clean and safe living environment for clients through regular housekeeping tasks.
Education
High School Diploma -
Fairborn High School
Fairborn, OH05-2009
Certified Nurses Aid - STNA
Greene County Career Center
Xenia, OH08-2011
Medical Massage
Dayton School of Medical Massage
Kettering, OH05-2015
Social Work
Sinclair Community College
Dayton, OH05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
Timeline
Cashier
Caseys's General Stores
11.2024 - Current
Cashier Team Lead
Beverage Dock Drive Thru
04.2021 - 07.2024
Owner
Just What You Knead Therapeutic Massage
04.2016 - 01.2019
Key Holder
Massage Envy Spa
02.2014 - 03.2016
Resident Assistant
The Summit
03.2011 - 02.2014
Assistant Manager
Circle K Gas Station
02.2010 - 03.2014
Resident Housekeeper
The Summit
02.2010 - 03.2011
High School Diploma -
Fairborn High School
Certified Nurses Aid - STNA
Greene County Career Center
Medical Massage
Dayton School of Medical Massage
Social Work
Sinclair Community College
Similar Profiles
Brian LafrenzBrian Lafrenz
Kitchen Manager at Caseys's General StoresKitchen Manager at Caseys's General Stores
Patrick WaldschmidtPatrick Waldschmidt
Cashier, Pizza Maker at Caseys's General StoresCashier, Pizza Maker at Caseys's General Stores
Charles KaufmannCharles Kaufmann
Crew Member at Caseys's General StoresCrew Member at Caseys's General Stores
Jackson FifieldJackson Fifield
Crew Member at ChipotleCrew Member at Chipotle
Nasser AlshaikhjafarNasser Alshaikhjafar
Volunteer at Airforce MarathonVolunteer at Airforce Marathon