Heather Raymond
Richmond,TX
Summary
Seasoned, passionate nursing professional with over 20 years experience in Women's Health, offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Texas Children's Hospital/Family Fertility Center
06.2021 - Current
- Assist physician in performing Frozen Embryo Transfers, Mock Embryo Transfers, Saline Infused Sonohysterograms, Intrauterine Inseminations, ERA, IUD, and all other indicated office procedures
- Order labs and coordinate referrals for patients
- Record patients' medical history, vital statistics, and test results in medical records (EMR)
- Show patients to examination rooms and prepare them for physician
- Explain treatment procedures, medications, diets, or physicians' instructions to patients
- Assist physicians in examine and treatment of patients, perform such tasks as giving injections or removing sutures
- Collect, log and prepare laboratory specimens for testing.
Registered Medical Assistant / Float Nurse
Southwest Obstetrics & Gynecology
03.2019 - 06.2021
- Provide care to patients visiting clinic under direct supervision of Physicians or Nurse
- Triage patient concerns on-site or via telephone/email consults
- Interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure), and record information on patients' charts
- Report observations, and problems of patients to physician or nurse
- Obtain and consult results of diagnostic testing with physician
- Relay physician instructions regarding care to patients
- Assist physician with technical/surgical procedures in room including preparation
- Serve as Float Nurse and troubleshoot concerns of other MA's with direction from Physician.
Lead Certified Medical Assistant
Women's Specialists of Sugar Land
02.2017 - 03.2019
- Provide care to patients visiting clinic under direct supervision of physician or nurse/clinic manager
- Triage patient concerns on-site or via telephone/email consults
- Interview patients, measures vital signs (i.e., pulse rate, temperature, blood pressure), and records information on patients' charts
- Report observations, conditions and problems of patients to physician or nurse
- Obtain and consult results of diagnostic testing with physician
- Relay physician instructions regarding care to patients
- Assist physician with technical/surgical procedures in room including preparation
- Serve as lead Medical Assistant and troubleshoots concerns of other MAs with direction from Physician
- Patient Coordination and clinic scheduling
- Medical benefit coordination and prior authorization for treatment plan
- Collection of outstanding accounts.
Certified Medical Assistant
Sweetwater OB/GYN
07.2013 - 10.2015
- Provide care to patients visiting clinic under direct supervision of physician or nurse
- Triage patient concerns on-site or via telephone/email consults
- Interview patients, measure vital signs (i.e., pulse rate, temperature, blood pressure), and record information on patient charts
- Report observations, conditions and problems of patients to physician or nurse
- Obtain and consult results of diagnostic testing with physician
- Relay physician instructions regarding care to patients
- Assist physician with technical/surgical procedures in room including preparation
- Assist with maintaining equipment and supplies
- Serve as lead Medical Assistant and troubleshoot concerns of other MAs with direction from Physician.
Medical Assistant
IHA/Milan Family Practice & Office Procedure Center
02.2009 - 07.2010
- Aide Physicians by performing administrative duties and handling basic clinical functions
- Administrative duties to include: schedule appointments, verify insurance eligibility, billing, prepare patient charts, medical records, and charge entry
- Room patients; determine and document reason for visit, obtain information and update patient history, obtain patient vital signs and document in EMR
- Perform diagnostic tests as directed by ordering Physician
- Administer prescribed medications/immunizations and assist in office procedures
- Facilitate prescription renewals as directed by ordering physician
- Track and report laboratory/diagnostic test results, communicate with patient regarding physician instructions
- Perform general specimen collection duties (including blood, urine, throat cultures, finger sticks, or other office procedures as required)
- Recover post-op patients
- Triage patients over phone
- Provide patient/family education
- OSHA Team Lead Representative.
Obstetrical Technician
Saint Joseph Mercy Hospital/Trinity Health
04.2004 - 02.2009
- Act as a Scrub Nurse and assists the surgical team during cesarean sections and related procedures; hysterectomies, D&C, cerclage, biopsy
- Assist in nursing care and preparation of patient for surgical procedure
- Venipuncture/collection of blood, cultures, and specimens, IV start/discontinue
- Triage obstetrical patients, fetal and patient monitoring, collect information for documentation in patient record
- Collect and record vital signs and patient history
- Coach and support patient during labor & delivery, and assist MD in vaginal deliveries and recovery.
Patient Service Representative
IHA/Associates in Gynecology and Obstetrics
09.2001 - 04.2004
- Responsible for receiving and greeting large volume of patient calls
- Scheduler for 12 medical providers
- Triage calls to medical staff
- Verify insurance eligibility
- Prepare patient charts and medical records
- Collection of medical and demographic data
- Greeting and checking in/out of 200+ patients per day
- Charge entry and billing
- Personal trouble-shooter for doctor.
Certified Nursing Assistant Coordinator
Glacier Hills Care and Rehabilitation Center
01.2000 - 09.2001
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans.
- Assisted medical professionals with various tasks to ensure smooth operation of facility and provide optimal patient care.
- Delivered excellent patient experiences and direct care.
- Answered incoming calls, scheduled appointments and filed medical records.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
Certified Nursing Assistant
EHM Senior Solutions
04.1994 - 12.1999
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Associates Degree in Social Sciences and Humanities - Social Sciences
Washtenaw Community College
12.2003
Social Sciences
Eastern Michigan University
Ypsilanti, MI09-1996
Skills
- HIPAA Compliance
- Customer Service
- Direct Patient Care
- Medical Terminology
- Case Management
- Phlebotomy
- Medical Procedures
- Care Coordination
- Training staff
- Patient triaging
- Health Education
- Medical Records Management
Certification
- Certified Registered Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
- BLS
- ACLS
Timeline
Medical Assistant II
Texas Children's Hospital/Family Fertility Center
06.2021 - Current
Registered Medical Assistant / Float Nurse
Southwest Obstetrics & Gynecology
03.2019 - 06.2021
Lead Certified Medical Assistant
Women's Specialists of Sugar Land
02.2017 - 03.2019
Certified Medical Assistant
Sweetwater OB/GYN
07.2013 - 10.2015
Medical Assistant
IHA/Milan Family Practice & Office Procedure Center
02.2009 - 07.2010
Obstetrical Technician
Saint Joseph Mercy Hospital/Trinity Health
04.2004 - 02.2009
Patient Service Representative
IHA/Associates in Gynecology and Obstetrics
09.2001 - 04.2004
Certified Nursing Assistant Coordinator
Glacier Hills Care and Rehabilitation Center
01.2000 - 09.2001
Certified Nursing Assistant
EHM Senior Solutions
04.1994 - 12.1999
- Certified Registered Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
- BLS
- ACLS
Associates Degree in Social Sciences and Humanities - Social Sciences
Washtenaw Community College
Social Sciences
Eastern Michigan University
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