Heather Read
Shelton
Summary
Experienced and detail-oriented sales professional with several years of experience in administrative and supervisory roles. Proven ability to streamline operations, manage teams, and deliver exceptional client care. Proficient in Microsoft Office, QuickBooks, and scheduling software. Adept at maintaining accurate records, improving workplace efficiency, and fostering positive relationships with clients and staff.
Overview
5
5
years of professional experience
Work History
Sales and Marketing Director
Greenlake Senior Living
08.2024 - Current
- Developed and executed strategies to generate leads, promote services, and close sales, driving revenue growth
- Conducted market research and competitor analysis to identify target markets and inform marketing strategies
- Created and managed marketing campaigns across various channels, including email, social media, and events, to generate leads and build brand awareness
- Identified potential customers through outreach methods, including cold calling and networking, and guided them through the sales funnel
- Built and maintained strong client relationships to foster loyalty and repeat business
- Delivered sales presentations and demonstrations, addressing customer concerns and securing deals
- Tracked key sales metrics, including conversion rates and customer acquisition costs, to measure campaign effectiveness and improve strategies
- Collaborated with cross-functional teams to align marketing, product development, and customer service initiatives
Client Care Supervisor / Caregiver Manager
Family Resource Home Care
11.2022 - 05.2024
- Supervised and coordinated daily activities of home care workers and office staff
- Scheduled and conducted orientation and training programs for employees, ensuring compliance with organizational policies
- Processed payroll and maintained accurate electronic timekeeping records
- Managed personnel files, disciplinary actions, and performance evaluations
- Ensured seamless client services, including emergency arrangements and addressing client complaints
- Conducted home visits and satisfaction surveys to enhance client relations and service quality
Field Manager
Bella Casa Cleaning Services
11.2021 - 10.2022
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Managed cash box transactions, purchase orders, and inventory records with accuracy
- Hired, trained, and supervised a team of 30+ individuals
- Maintained confidential employee records, files, and processed all hiring/termination paperwork
- Conducted biannual staff evaluations and provided constructive feedback
- Processed payroll, managed time sheets, and minimized overtime
- Created and updated policy and procedure documents, daily forms, and maintained electronic files of all blank documents
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
Long-Term Care Supervisor
Catholic Community Services
01.2021 - 11.2021
- Managed scheduling and assignments for home care workers and clients
- Supervised a team of caregivers and office staff, conducting regular performance evaluations
- Resolved client and staff issues promptly to maintain service satisfaction
- Processed payroll and maintained comprehensive records for compliance and auditing purposes
- Advocated for clients and collaborated with case management organizations to optimize care
In-Home Care Supervisor
Korean Women's Association
06.2020 - 01.2021
- Coordinated training programs and supervised daily activities for home care workers
- Processed employee timekeeping and payroll efficiently to ensure timely compensation
- Conducted client satisfaction surveys and resolved complaints to improve service delivery
- Maintained accurate and updated client and employee records in compliance with policies
Administrative Assistant
Korean Women's Association
11.2019 - 06.2020
- Managed incoming calls, responded to inquiries, and directed clients as needed
- Onboarded new employees, processed I-9 and W-4 forms, and maintained compliance documentation
- Scheduled interviews and coordinated with supervisors to meet staffing needs
- Performed quality assurance reviews of required documentation to ensure accuracy and completeness
Education
Business Administration -
Ashworth College
09-2026
Office Administration -
Tongue Point Job Corps Center
06.2013
High School Diploma -
Shelton High School
06.2012
Skills
- Team leadership
- Social media management
- Business growth and retention
- Sales tracking
- Rapport and relationship building
- Staff development
- Leads prospecting
- Performance tracking and evaluations
- Customer service
- Customer complaint resolution
- Relationship building
- Time management
- Operations management
- Staff training and development
- New hire onboarding
Timeline
Sales and Marketing Director
Greenlake Senior Living
08.2024 - Current
Client Care Supervisor / Caregiver Manager
Family Resource Home Care
11.2022 - 05.2024
Field Manager
Bella Casa Cleaning Services
11.2021 - 10.2022
Long-Term Care Supervisor
Catholic Community Services
01.2021 - 11.2021
In-Home Care Supervisor
Korean Women's Association
06.2020 - 01.2021
Administrative Assistant
Korean Women's Association
11.2019 - 06.2020
Office Administration -
Tongue Point Job Corps Center
High School Diploma -
Shelton High School
Business Administration -
Ashworth College
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