Heather Reaves
Jackson,TN
Summary
Seasoned, team-oriented nursing professional offering proven clinical knowledge and natural interpersonal strengths with med-surg background. Focused on optimizing patient care and support by making best use of personal skills. Dedicated to learning, quality-focused and efficiency-driven leader.
Overview
15
15
years of professional experience
1
1
Certification
Work History
RN Floor Nurse
West Tennessee Healthcare
JMCGH A4-Urology, Jackson, TN
02.2016 - Current
- Performed various nursing interventions and care such as, patient assessment, vital sign and telemetry monitoring, specimen collection, and ADL care.
- Administered medications per orders and monitored responses.
- Implemented nursing skills, such as, insertion of NGT, urinary catheter insertion, IV insertion, peritoneal dialysis exchanges, nephrostomy tube irrigation, and airway management.
- Documented information in patients' EMR, relaying information to clinical providers to facilitate continuity of care.
- Used first-hand knowledge and clinical expertise to advocate for patients under care.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Built rapport with patient and family members to help remedy non-compliance issues.
- Assessed chronically and acutely ill patients to determine best nursing care.
- Provided skilled and level-headed ACLS to deteriorating patients, often leading code teams until MRT arrives.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Precepted student nurses and oriented new hires, providing guidance and mentorship.
- Oversaw delivery of care for patients on urology floor, providing direct care, delegating nursing assignments and supervising team comprised of nurses and PCTs as charge nurse.
- Effectively complied with HIPAA laws and prevent information breaches.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Patient Care Technician
West Tennessee Healthcare
JMCGH A4-Urology, Jackson, TN
06.2015 - 02.2016
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Server
O'Charley's
Jackson, TN
10.2014 - 04.2015
Server
Buffalo Wild Wings
Jackson, TN
06.2014 - 10.2014
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
- Helped customers with dietary restrictions and allergies obtain safe, food by working closely with kitchen staff on alternatives.
Shift Leader
Mojo's Cafe
Milan, TN
06.2012 - 12.2012
- Trained new employees and delegated daily responsibilities.
- Resolved customer complaints and offered thoughtful solutions.
- Managed shift operations, supplied resources and monitored team performance.
Assistant Store Manager
Cash Express, LLC
Paris, TN
08.2010 - 04.2012
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Resolved conflicts with clients and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong conflict resolution and dynamic communication skills.
- Implemented business strategies, taking initiatives establishing legal action ability for the first time within the store.
- Identified and qualified customer needs by negotiating and closing profitable accounts with high success rate.
Childcare Assistant Teacher
Happy Times Day Care -Mary Scates
McLemoresville, TN
04.2009 - 08.2010
- Enhanced student learning by implementing interactive and creative teaching methods in the childcare setting.
- Improved classroom management with the implementation of positive reinforcement strategies, leading to a more conducive learning environment.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
Education
Associate Degree In Nursing - Nursing
Jackson State Community College
Jackson, TN12.2015
West Carroll Junior/Senior High School
Atwood, TNSkills
- Team Oriented and willing to help others
- Excellent IV Insertion
- Adaptable and Flexible
- Highly Motivated
- Strong Clinical Judgment
- Quality Patient Assessment
- Thrives under high pressure and fast pace environments
- Natural Leader
- Assertive
- Critical Thinking
- Effective Communication
Certification
- Tennessee state Licensed RN February 2016- Present
- ACLS
- BLS
Timeline
RN Floor Nurse
West Tennessee Healthcare
02.2016 - Current
Patient Care Technician
West Tennessee Healthcare
06.2015 - 02.2016
Server
O'Charley's
10.2014 - 04.2015
Server
Buffalo Wild Wings
06.2014 - 10.2014
Shift Leader
Mojo's Cafe
06.2012 - 12.2012
Assistant Store Manager
Cash Express, LLC
08.2010 - 04.2012
Childcare Assistant Teacher
Happy Times Day Care -Mary Scates
04.2009 - 08.2010
Associate Degree In Nursing - Nursing
Jackson State Community College
West Carroll Junior/Senior High School