HEATHER REED
Bangor,Wisconsin
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Commercial and Residential Cleaner
Cleantastic
11.2022 - Current
- Demonstrated flexibility in adapting to unique client requests while maintaining professional standards throughout each job assignment.
- Reduced allergens in living spaces by performing deep-cleaning tasks, including dusting, vacuuming, and mopping.
- Received positive feedback from clients due to the timely completion of scheduled cleanings without compromising quality standards.
- Enhanced client satisfaction by providing thorough commercial and residential cleaning services.
- Provided excellent communication with clients regarding scheduling changes or specific service requirements based on individual preferences or property conditions.
- Managed inventory of cleaning supplies, ensuring adequate stock for all assigned tasks without overspending on materials.
- Upheld company reputation through exceptional customer service and consistent delivery of high-quality results.
Childcare Provider
Sefl Employed
10.2006 - 10.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
- Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
Customer Service Representative
Century Tel
05.2000 - 09.2006
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Certification in Early Childhood Education - Applied Arts And Early Childhood Education
Northwood Technical College
Rice Lake, WI05-2003
Skills
- Client communication
- Customer service
- Problem solving
- Attention to detail
- Team collaboration
- Conflict resolution
- Multitasking proficiency
- Reliability and punctuality
- Initiative and Self-motivation
Timeline
Commercial and Residential Cleaner
Cleantastic
11.2022 - Current
Childcare Provider
Sefl Employed
10.2006 - 10.2022
Customer Service Representative
Century Tel
05.2000 - 09.2006
Certification in Early Childhood Education - Applied Arts And Early Childhood Education
Northwood Technical College
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