Heather Reese
Hilliard,OH
Summary
- Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
- Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
- Attentive CCTV Operator dispatching, recording and reporting all violations using recorded and live video. Maintaining logs and journals, keeping all video equipment operating effectively and assisting with all alert procedures.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Border Patrol Agent
US Army National Guard
Tucson, AZ
10.2021 - 10.2022
- Surveilled land borders from covert locations to detect undocumented aliens and smugglers.
- Used variety of law enforcement databases..
- Detected and prevented terrorists and terrorist weapons from entering country.
- Utilized infrared scopes during nighttime surveillance to detect presence of unauthorized people attempting entry into United States.
- Reported and observed all activity daily minimum of 20 illegal immagrants a day.
Carpentry and Masonry Specialist
US Army National Guard
Gulfport, MS
01.2019 - 04.2022
- Mixed mortar to lay bricks, stones and concrete sidewalks.
- Removed excess mortar and finished joints for uniform surface.
- Used rakes and shovels to spread, level and smooth concrete.
- Operated equipment such as forklifts to move bricks and supplies.
Event Manager
ACC Party Rental, Inc.
Hilliard, OH
02.2016 - 12.2021
- Managed administrative logistics of events planning and event booking.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed Minimum 25 customers per day assisting with their needs as far as issues and planning their events.
Correctional Officer
US Army National Guard
Dayton, Ohio
11.2020 - 02.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Observed and supervised 100 inmates at any given time throughout visits, meal time, recreation, phone calls and showers.
Supervisor
Sam's Club
Hilliard, Ohio
08.2010 - 08.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Managed over 40 employees daily. Adapting quickly in all areas when assistance was needed.
Education
Associate of Science - Criminal Justice
Miami Jacobs Career College
Columbus, OH06.2012
High School Diploma -
Whitehall Yearling High School
Whitehall, OH06.2009
Skills
- Surveillance
- Illegal immigrant prevention
- Infrared Night Vision Equipment
- Law enforcement support
- Priority management
- Complaint Resolution
- Documentation skills
- Recordkeeping proficiency
- Staff Management
- Policies and procedures
- Sales and marketing
- Project Management
- Coaching and mentoring
- Creative merchandising
Accomplishments
- Supervised team of 40-50 staff members. Including creating staffing schedule.
- Squad Leader/Team leader over 10-15 on deployment - 2022, Southwest Border Mission.
- Nominated for soldier of the month and AAM award - 2022, Southwest Border Mission.
- Honor Roll - 2008, Whitehall Yearling High School.
- Awarded by Boarder Patrol for outstanding performance - 2022, Southwest Border Mission.
- Team Leader over 5-10 Soldiers - 2021, Barbwire Mission.
Certification
- CNP - Certified Notary Public
Timeline
Border Patrol Agent
US Army National Guard
10.2021 - 10.2022
Correctional Officer
US Army National Guard
11.2020 - 02.2021
Carpentry and Masonry Specialist
US Army National Guard
01.2019 - 04.2022
Event Manager
ACC Party Rental, Inc.
02.2016 - 12.2021
Supervisor
Sam's Club
08.2010 - 08.2019
Associate of Science - Criminal Justice
Miami Jacobs Career College
High School Diploma -
Whitehall Yearling High School