Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Reulbach

White Lake,MI

Summary

Compassionate professional offering many years of experience in healthcare industry. Focused on delivering high-quality care and assistance while streamlining processes. Dependable with superior work ethic and dedication to patient care.

Overview

15
15
years of professional experience

Work History

Caregiver

Home Instead
Waterford, MI
05.2022 - 06.2024
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Provided companionship and emotional support to patients and their families.
  • Developed relationships with patients that promoted trust, compassion and dignity throughout hospice journey.
  • Helped patients maintain dignity during difficult times.
  • Collected specimens from patients for laboratory testing purposes.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.

Front Office Manager

Jackson Hewitt Tax Service Inc
Livonia, MI
01.2009 - 01.2020
  • Ensured proper maintenance of check-in and check-out log books, reservation logs and other related documents.
  • Reconciled accounts receivable balances against customer payment histories.
  • Developed and implemented tax office policies and procedures.
  • Assisted customers with preparing their own taxes or selecting appropriate forms.
  • Communicated regularly with upper management regarding progress on projects.
  • Performed complex income tax calculations for individuals and businesses.
  • Maintained records of client information such as social security numbers, income levels, deductions.
  • Managed a team of tax preparers to ensure compliance with deadlines.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Organized and maintained documents, files and records.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Organized and maintained filing systems for important documents.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Proofread documents before submission; corrected any errors found in grammar or punctuation.
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Responded to customer inquiries via email or telephone in a polite and professional manner.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Created and updated spreadsheets to track and report data.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Sent and distributed mail and parcels.
  • Handled incoming calls and directed callers to appropriate department or employee.

Education

High School Diploma -

Henry Ford Academy
Dearborn, MI

Skills

  • Compassionate Care
  • Personal Hygiene Assistance
  • Respectful and Compassionate
  • Dementia Care
  • Knowledge of state regulations
  • Behavior redirection
  • Elderly Care

Timeline

Caregiver

Home Instead
05.2022 - 06.2024

Front Office Manager

Jackson Hewitt Tax Service Inc
01.2009 - 01.2020

High School Diploma -

Henry Ford Academy

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Heather Reulbach