Summary
Overview
Work History
Skills
Accomplishments
Certification
Promotes
Timeline
Generic

Heather Reuss

Des Moines,IA

Summary

Accomplished District Training Manager, adept in staff development and employee engagement, significantly enhancing team performance and profitability. Expert in coaching and mentoring, with a proven track record of identifying talent for advancement. Skilled in proactive problem-solving and adaptability, fostering a culture of excellence and achieving store and market goals.

Committed to continuous personal and professional growth while facilitating company core values.

Overview

9
9
years of professional experience
1
1
Certification

Work History

District Training Manager

Journeys 1031
Des Moines, IA
06.2016 - Current

Drive sales with every action.
Network and recruit.
Hire, train, and develop.
Consistent coaching conversations with team members to communicate expectations, and help them succeed.

Motivate employees to attain their personal and store sales goals, while fostering the company's 12 core values.
Provide development to enhance knowledge, engagement, satisfaction, and performance.

Conduct monthly evaluations of performance to uncover areas in need of improvement, or to praise and celebrate above-standard work.

Guidance and support to team members who have a willingness to advance within the company.

Trained core team members in STAR interviewing skills.
Trained, certified, and promoted, store managers.
Maintained a Grand Open Ready store by delegating and empowering core team members.

Skills

  • Employee engagement
  • Staff development
  • Coaching and mentoring
  • Employee retention
  • Identify talent advancement
  • Proactive problem-solving
  • Proficient verbal and written communication
  • Profitability optimization
  • Rapport and relationship building
  • Streamlined task execution
  • Adaptability
  • Active listening
  • Teamwork and collaboration

Accomplishments

  • 3 Time District Store Manage of the Year
  • FY21 Best Of Hand Medal Top Hose
  • FY 21 Best Of Hand Medal Top Accessories
  • FY22 $100K Increase - $292,654
  • FY23 $100K Increase - $104,143
  • First time $2 Million Dollar Store 2024
  • Audit Excellence -0.03% 2020
  • Audit Excellence -0.04% 2021
  • Audit Excellence -0.04% 2022
  • Audit Excellence -0.04% 2023

Certification

  • STAR Certified

Promotes

  • Tyler Timmons
  • Alicya McEliece

Timeline

District Training Manager

Journeys 1031
06.2016 - Current

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Heather Reuss