Heather Reusser
Yale
Summary
Compassionate Medical Assistant with extensive experience in medical administration and direct patient care. Skilled in EMR and medical software, with comprehensive knowledge of medical terminology and HIPAA regulations. Focused on enhancing patient satisfaction and ensuring compliance with regulatory standards. Builds strong relationships with patients through effective communication and interpersonal skills.
Overview
2026
2026
years of professional experience
Work History
MEDICAL ASSISTANT
Pro-Health Urgent Care/Family Care
Sandusky
11.2022 - 02.2026
- Triaged patients and performed vital checks for patient flow facilitation.
- Assisted physicians during examinations, procedures, and diagnostic tests to enhance patient care.
- Documented medical data in patient charts, facilitating accurate records.
- Organized charts before each patient visit in order to ensure that all relevant information is available during the exam.
- Provided comprehensive administrative support to medical practices, contributing to efficient healthcare delivery.
- Maintained medical equipment and instruments according to established protocols.
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Performed laboratory tests such as urinalysis and blood tests under the supervision of a physician.
- Worked interdependently with other professionals to provide quality health care to patients.
- Obtained patient medical histories for inclusion in records.
- Monitored supply inventory for low stock and worked with staff to reorder.
- Provided excellent customer service to patients by answering questions about medical procedures and insurance policies.
- Complied with personal protective equipment requirements to protect against exposure to infectious body fluids and other hazardous substances.
- Stocked supplies and instruments for examination rooms.
- Scheduled appointments and maintained patient records.
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines.
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival.
- Performed EKG testing under the direction of a cardiologist or other specialist.
- Conducted pre-authorizations and referrals to meet third-party insurer requirements.
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing.
- Demonstrated proficiency in performing administrative duties such as data entry, answering phones, ordering supplies, and managing patient records.
- Coordinated follow-up appointments with specialists to ensure continuity of patient care.
- Performed patient intake and assisted in patient care procedures.
- Administered injections per physician orders while adhering to safety guidelines set forth by the facility's policy manual.
- Assisted with minor surgical procedures such as suturing wounds or removing foreign bodies from skin surfaces following aseptic technique principles.
ER TECHNICIAN
McLaren Port Huron Hospital
Port Huron
01.2022 - 10.2022
- Assisted with CPR and airway clearing procedures during emergencies.
- Took vital signs, collected medical specimens, and updated patient charts to ensure accurate and timely patient information.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Collected blood samples for lab analysis to diagnose disease or screen for health problems.
- Monitored patients' condition and reported changes in status or acuity to nurses.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Facilitated communication among patients, visitors, nurses, physicians, and hospital personnel to enhance collaboration and patient care.
- Applied and educated patients on orthopedic devices like crutch walking.
- Maintained appropriate inventory levels and replenished treatment areas.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Triaged patients to award priority to patients with more severe complications.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Helped nursing staff provide quality, competent patient care for diverse emergencies.
- Monitored patients for signs of distress or decompensation and alerted staff to emergency situations, ensuring prompt medical response.
- Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
- Tracked patients' vital signs, treated wounds and collected samples to free up nurses and physicians for more advanced work.
- Assisted with fitting patients for casts, crutches and other medical devices.
- Prioritized care based on clinician orders and current patient symptoms to optimize resource utilization.
- Developed exemplary care abilities from comforting and assisting families and patients in the emergency room.
- Took patient assessments, including blood pressure and temperature and documented information.
- Educated patients on symptoms for various diseases and conditions, including flu, pneumonia and shingles.
EMERGENCY MEDICAL TECHNICIAN
Superior Air-Ground Ambulance Services
Warren
04.2014 - 08.2020
- Documented incident types and treatment courses in reports to ensure accurate patient care records.
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrhythmia.
- Assessed emergency situations and prioritized medical care for patients.
- Provided direct patient care by stabilizing conditions and determining appropriate triage actions.
- Evaluated patients' medical status and monitored vital signs during transit.
- Observed and assessed incident scenes to maintain safety of first responders.
- Monitored patients from scene to hospital transfer while conducting in-transit care.
- Performed standard testing and administered medication to manage care in field and in transit.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
- Transported patients from accident scenes to hospitals in emergency vehicles.
- Trained new hires by offering insight into job duties and assessing shift performance.
- Documented patient condition and treatment to facilitate plan of care.
- Coordinated with dispatchers and hospital personnel to streamline logistics for efficient patient transport.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
- Evaluated patients at accident scenes to screen, assess and treat significant injuries.
Emergency Medical Technician
Universal Macomb Ambulance Services
Sterling Heights
2011 - 2014
- Responded rapidly to emergency calls and provided immediate medical care.
- Operated emergency vehicles safely and efficiently during transport.
- Collaborated with healthcare professionals to deliver patient assessments.
- Documented patient conditions and treatment to ensure continuity of care.
- Assisted in training new EMTs on operational procedures and safety measures.
- Implemented infection control measures during patient handling and transport.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, temperature, oxygen saturation level and pain levels.
- Performed basic life support procedures such as cardiopulmonary resuscitation and automated external defibrillation.
- Remained level-headed and proactive during emergency situations.
- Provided emotional support and comfort to patients while transporting them to their destination.
- Evaluated patients' medical status and monitored vital signs during transit.
- Assisted in providing medical care to patients with life-threatening conditions and injuries.
- Assessed emergency situations and prioritized medical care for patients.
- Built rapport with medical professionals to improve collaboration and patient care outcomes.
- Transported patients to hospitals or other healthcare facilities using ambulances or other vehicles.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Participated in continuing education courses to maintain certification requirements.
- Ensured that the ambulance was stocked properly with necessary supplies prior to responding to calls.
- Assessed patient condition to administer first-aid treatment or advanced level life support.
Education
PARAMEDIC -
BAKER COLLEGE
Clinton Township, MI01.2011
EMT B -
Baker College
Clinton Township, MI01.2009
HIGH SCHOOL DIPLOMA -
Yale Senior High School
Yale, MI01.1998
Skills
- Nasogastric Tube Insertion
- Airway Management
- Cleaning and Suturing Wounds
- Vital sign tracking
- Applying Orthopedic Splints
- Medical Sample Collection
- Vital sign monitoring
- Immunization administration
- Electronic medical records
- Laboratory procedures
- Patient scheduling
- Healthcare compliance
- Insurance authorizations
- Specimen labeling
- CPR certification
- Basic Life Support Certified
- First Aid/CPR
- Medical Terminology
- Sanitizing Procedures
- Educating Patients
- Patient care assessments
- Data Management
- Data entry
- Customer Service
- Problem Resolution
- Planning & Organizing
- Supervision & Leadership
- Team Building
- Organizational Skills
- Conflict Resolution
- Relationship Building
- Effective communication
- Active Listening
- Critical Thinking
- Computer Skills
- Microsoft Office
- People Skills
- Maintenance & Repair
- Training & Development
- Compassionate
- Clinical operations
- Insurance verification
- Customer service
- Problem solving
- Clinical operations
- Insurance authorizations
- Specimen labeling
- Patient family communication
- Insurance verification
- Compassionate
Timeline
MEDICAL ASSISTANT
Pro-Health Urgent Care/Family Care
11.2022 - 02.2026
ER TECHNICIAN
McLaren Port Huron Hospital
01.2022 - 10.2022
EMERGENCY MEDICAL TECHNICIAN
Superior Air-Ground Ambulance Services
04.2014 - 08.2020
Emergency Medical Technician
Universal Macomb Ambulance Services
2011 - 2014
PARAMEDIC -
BAKER COLLEGE
EMT B -
Baker College
HIGH SCHOOL DIPLOMA -
Yale Senior High School