Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heather Reynolds

Heather Reynolds

Richfield,UT

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Overview

11
11
years of professional experience
1
1
Certification

Work History

LTHCA Administrator

Avalon Healthcare
Richfield, UT
06.2020 - Current
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Education includes person-centered care practices and customer service.
  • Direct day-to-day administrative and operational functions for 50-bed facility, providing guidance and leadership to over 60 employees across more than 6 departments.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful system changes through professionalism, quality of care, and patient satisfaction.
  • Organized and facilitated daily department head meetings , discussing current census, admissions and discharges and residents' Medicaid applications. Monthly QAPI meetings, Quality Measures Meetings, Safety Meetings, and IDT meetings.
  • Reviewed and reported my budget revenue, expenses, and current EBIDAR to regional VP.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Retention increased from 50% to 67% through system changes and employee retention programs.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Motivated and supervised facility leadership delivering quality patient care.
  • Survey points improved. Survey prior to COVID was 48 points including G tag. Most recent survey was 8 points, two D tags.
  • Current member of Utah Healthcare Association and provide continuing education to prospective administrators in memory care and behaviors. Public speaker at their annual conferences.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked with customers to understand needs and provide excellent service, increasing scores from 75% to 87%.

Interim Executive Director

Mission Health Services. A Nonprofit Organization
Salt Lake City, Utah, Wyoming
06.2011 - 06.2020
  • Worked closely with organizational leadership and board of directors to strategically affect operational direction.
  • Drove strategic improvements to enhance operational and organizational efficiencies.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.
  • Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
  • Developed memory care policies and procedures and helped build 2 memory care facilities
  • Educated all staff on Eden Alternative (culture change/person-centered care initiative) and developed programming.
  • Educated all staff on dementia, behaviors, and memory care practices.
  • Consulted with activities directors on current policies, regulations, and programming.
  • Updated company web-site and marketed to local hospitals.
  • Worked with executive leadership team to conduct mock surveys and formal audits of facilities to ensure compliance.

Education

MBA - Healthcare Administration

University of Phoenix
Salt Lake City, UT
02.2010

Bachelor of Arts - Medical Specialties

Stephens Henagar College
Salt Lake City, UT
01.2007

Skills

  • Attention to Detail
  • Customer Service
  • Applying cost control to meet budget restrictions
  • Reviewing and controlling budgeted labor
  • Monitoring accounts receivable to achieve highest payment
  • Creating and implementing systems
  • Educating staff on customer service and person-centered care practices
  • Keeping current on regulatory changes
  • Proficient on Medicaid (Utah) and Medicare practices
  • PDPM
  • Auditing and delegating tasks to ensure compliance
  • Strategic Planning and business plans

Certification

  • Utah long-term care administrator license in good standing
  • NCCDP Dementia Practitioner Certified
  • Eden Alternative Educator

Timeline

LTHCA Administrator

Avalon Healthcare
06.2020 - Current

Interim Executive Director

Mission Health Services. A Nonprofit Organization
06.2011 - 06.2020

MBA - Healthcare Administration

University of Phoenix

Bachelor of Arts - Medical Specialties

Stephens Henagar College

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Heather Reynolds