Heather Rhodes
DeKalb,TX
Summary
Resourceful and experienced worker offering expertise in planning, problem solving and productivity. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Use of Force Clerk
TDCJ- Barry B. Telford Unit
08.2023 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Purchasing Agent, Second Deputy/Accounts Receivable
Cotton County Clerk
12.2022 - 06.2023
- Facilitated smooth operations through accurate tracking of purchase orders, invoices, and payments.
- Contributed to positive work environment through collaboration, professional development, and open communication among team members.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Business Office Cashier
Cameron University
07.2022 - 12.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Certified Nursing Assistant (CNA) / Personal Care Assistant (PCA)
Lawton Veterans Center
03.2022 - 04.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Customer Service & Restaurant Management Associate
Chisholm Corner
09.2021 - 03.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Customer Service
Ross Dress for Less
02.2021 - 09.2021
- Delivered exceptional customer service, addressing concerns with empathy and professionalism.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided exceptional customer service, consistently resolving complex issues promptly and effectively.
- Drove excellence in customer service while overseeing department functions.
- Greeted customers at counter and provided excellent customer service.
Education
Some College (No Degree) -
Great Plains Technology Center
Lawton, OKSkills
- Interpersonal Communication
- Leadership
- Customer Service & Management Experience
- Motivated and Dedicated
- Goal Oriented
- Telephone Etiquette
- Administrative Support
Timeline
Use of Force Clerk
TDCJ- Barry B. Telford Unit
08.2023 - Current
Purchasing Agent, Second Deputy/Accounts Receivable
Cotton County Clerk
12.2022 - 06.2023
Business Office Cashier
Cameron University
07.2022 - 12.2022
Certified Nursing Assistant (CNA) / Personal Care Assistant (PCA)
Lawton Veterans Center
03.2022 - 04.2022
Customer Service & Restaurant Management Associate
Chisholm Corner
09.2021 - 03.2022
Customer Service
Ross Dress for Less
02.2021 - 09.2021
Some College (No Degree) -
Great Plains Technology Center
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