Heather Rials

Remote: Mar 2020 - Sept 2023; Onsite: Sept 2023 - Sept 2024; Remote resumed October 2024.

• Generated accurate invoices with attention to tax rules and required supporting documents.
• Managed AR functions including cash application, adjustments, and weekly/monthly collections.
• Conducted monthly bank reconciliations and onboarded new customers through credit checks.
• Developed and maintained a comprehensive customer database and internal billing documentation.
• Took on additional duties classified under the AP function in 2024; processed PO and non-PO invoices, handled EFT/ACH payments, and resolved discrepancies.
• Authored step-by-step training guides for both AR and AP processes, improving onboarding and consistency.

Accomplishments

• Identified and implemented underused tools in Sage 300 Timberline software and Anterra online portal to enhance AR collection efficiency.
• Created AR processes tailored to meet internal reporting and analysis needs.
• Developed customer-specific billing and portal guides to streamline workflows.

• Provided catering support at weddings, fundraising events, and private functions
• Served food, cleared tables, and hosted buffet lines.
• Bartended a wide variety of events, maintaining professionalism and customer service focus.

• Ordered textbooks, managed online sales, and coordinated returns to publishers.
• Supervised seasonal staff, opened and closed store, and resolved customer issues.
• Managed textbook department floor setup for new academic terms and maintained professor book orders.

• Processed and tracked publisher invoices and credits.
• Maintained detailed AP records in Excel and internal systems
• Communicated with vendors and corporate office regarding payments and reconciliations.

• I was responsible for the care of children ages 6 weeks-5 or 6 years old.
• Daily communication with parents regarding how their child(ren)'s day went and any issues they needed to be aware of.

• Food Prep
• Food Serving
• Kitchen Cleanup
• School year employment

• Communication with front end managers.
• Customer service.
• Worked regularly at the Customer Service desk, processing customer returns.
• Worked occasionally in the Layaway department.
• Trained new cashiers.
• Worked 3rd shift for a while, returning merchandise to the correct shelves.

• Communication.
• Customer Service.
• Seated customers.
• Helped clear tables.
• Organized and Estimated wait times.
• Answered phone calls.
• Assisted servers delivering large orders to table