HEATHER RICE
Foster City,California
Summary
Energetic Event Manager with 9-year successful volunteer career in planning, coordinating and executing Girl Scout and Volunteer events. Demonstrated cost-effective budgeting, exceptional time management and event marketing skills.
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Adept at problem-solving.
Versatile Senior Manager skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Manager, Volunteer Support
Girl Scouts of Northern California
10.2021 - Current
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Provided strong leadership to enhance team productivity and morale.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Product Operations Manager
Old Navy
06.2021 - 10.2021
- Spearheaded quality control measures to minimize downtime and propel sales.
- Managed product rollouts, user training, testing, and internal communications.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Collaborated with cross-functional teams to help improve operational workflow.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Manager, Brand & Visual Merchandiser
Baby Gap
07.2016 - 03.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Knowledgeable in all visual merchandising strategies and current trends to drive top line sales while managing controllable contribution.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Assistant Manager, Customer Service
GAP KIDS/BABY
04.2016 - 07.2016
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Took ownership of customer issues and followed problems through to resolution.
Men's/Kid's Department Manager
Nordstrom Rack
04.2014 - 04.2016
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assist the store manager in creating a solid business plan that enables my team to work together to meeting department, store and individual goals as well as maintain accurate inventory.
Men's/Kid's Assistant Manger
Nordstrom Rack
02.2013 - 04.2014
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Sales Associate, Point of View/Narrative
Nordstrom
03.2012 - 04.2013
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Women's Manager
Nordstrom Rack
11.2011 - 03.2012
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Women's Manager
Nordstrom Rack
05.2011 - 11.2011
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Science - Apparel Design And Merchandising
San Francisco State University
Skills
- Team leadership and supervision
- Promotional advertising
- Transportation and logistics coordination
- Vendor service coordination
- Menu planning
- Business performance management
- Organizational development
- Reporting management
- Cross-functional team leadership
- Troubleshooting and problem resolution
Certification
Adult/Pediatric First Aid/CPR/AED Certified
Awards
- Presidential Community Service Volunteer Gold Award
- Community Service Award: Audubon Elementary School
- Very Special Person School Award: Audubon Elementary School
- Employee of the Month: Nordstrom
- Pacesetter: Nordstrom
Timeline
Senior Manager, Volunteer Support
Girl Scouts of Northern California
10.2021 - Current
Product Operations Manager
Old Navy
06.2021 - 10.2021
Assistant Manager, Brand & Visual Merchandiser
Baby Gap
07.2016 - 03.2020
Assistant Manager, Customer Service
GAP KIDS/BABY
04.2016 - 07.2016
Men's/Kid's Department Manager
Nordstrom Rack
04.2014 - 04.2016
Men's/Kid's Assistant Manger
Nordstrom Rack
02.2013 - 04.2014
Sales Associate, Point of View/Narrative
Nordstrom
03.2012 - 04.2013
Women's Manager
Nordstrom Rack
11.2011 - 03.2012
Women's Manager
Nordstrom Rack
05.2011 - 11.2011
Adult/Pediatric First Aid/CPR/AED Certified
Bachelor of Science - Apparel Design And Merchandising
San Francisco State University
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