Heather Rich
Evanston,IL
Summary
Accomplished Executive Director recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
17
17
years of professional experience
Work History
Executive Director
Smithbucklin
05.2016 - Current
- Developed and manage governance standards, strategic vision and new product implementation
- Manage operations and logistics for board meetings, exams, item banks/updates and workgroup activities
- Manage ABSNC & NCCA Accreditation standards and applications for CGRN and CGC credentials
- Manage Strategic Plan and initiatives with cross functional teams
- Develop and execute budget revenues and expenditures
- Responsible for training staff on industry, volunteer engagement and customer service standards
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financials to optimize business performance.
- Directed technological improvements, reducing waste and business bottlenecks.
Certification Manager
American Osteopathic Association, AOA
07.2015 - 05.2016
- Received, reviewed and evaluated various documents for certifications.
- Navigated documentation to identify qualifications.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and network operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
Operations Manager
American Health Information Management Association
01.2008 - 07.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
MPA - Nonprofit Management
Keller Graduate School of Management
Tinley Park, IL2015
Bachelor of Science - Business Administration, Human Resources
DeVry University
Tinley Park, IL2006
United States Marine
1999
Skills
- Training and Development
- Judgment and Decision-Making
- Set Organizational Policies
- Coaching and Counseling
- Strategic Execution
- Program Leadership
- Financial Management
Accomplishments
- 2015 Association Forum Chicago, IL
- Certification Special Interest Group - Chair– 2017 Institute for Credentialing Excellence (ICE) Washington, DC
- ICE Annual Conference Program Committee – Co-chair (2016), Chair (2017) 2018 Certification Network Group Chicago, IL
- Chicago Program Planning Committee– Present Institute for Credentialing Excellence (ICE) Washington, DC
- Assessment-based Certification Accreditation Panel (ACAP) – Administrative Reviewer
Timeline
Executive Director
Smithbucklin
05.2016 - Current
Certification Manager
American Osteopathic Association, AOA
07.2015 - 05.2016
Operations Manager
American Health Information Management Association
01.2008 - 07.2015
MPA - Nonprofit Management
Keller Graduate School of Management
Bachelor of Science - Business Administration, Human Resources
DeVry University
United States Marine
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